Jasmine Walters
Mount Vernon,WA
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
8
8
years of professional experience
Work History
Person in Charge
Fred Meyer
Burlington , WA
08.2018 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Set overall vision and provided team leadership.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Identified individual employee's unique work styles and adapted management methods.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Tracked and prepared quarterly reports of sales goals to management.
- Built, managed and coached insourced and outsourced teams.
Caregiving Manager
Self
Bow, WA
10.2017 - 06.2022
- Prevented and handled conflict by working with team towards solution.
- Communicated observed or suspected resident change of condition to department care coordinator.
- Delegated assignments to appropriate individuals based on skills, roles and interests.
- Reported incidents and completed appropriate paperwork to document incidents.
- Maintained safe and secure environment for staff, residents and guests by following established safety standards.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Reviewed and evaluated test results to suggest care and treatment options.
Key Holder
Lovers Package
Burlington, WA
10.2016 - 08.2018
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Streamlined opening and closing procedures as integral member of store staff.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Created financial reports and documentation for review by store management staff.
- Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Mentored new sales associates to contribute to store's positive culture.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Promoted business' development by building and maintaining relationships with new clients.
- Researched issues to obtain appropriate answers to customer inquiries.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Education
Highschool Diploma
Homeschooled
Concrete, WA06.2008
Skills
- Verbal and Written Communication
- Decision Making
- Team Leadership
- Customer Service Management
- Goal Setting
- Staff Scheduling
- Training Management
- Money Handling
- Direct Sales
- POS Terminal Operations
- Customer Relations
- Deadline Management
- Payroll Administration and Timekeeping
- Sales Coaching
Timeline
Person in Charge
Fred Meyer
08.2018 - Current
Caregiving Manager
Self
10.2017 - 06.2022
Key Holder
Lovers Package
10.2016 - 08.2018
Highschool Diploma
Homeschooled