Summary
Overview
Work History
Education
Skills
Timeline
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Steven Wasylik

Supervisor
Vista,CA

Summary

Experienced in delivering exceptional guest services and creating a welcoming environment. Leverages strong communication and problem-solving skills to effectively address guest needs. Proven track record of fostering positive guest experiences, consistently maintaining high service standards, and quickly absorbing brand/product knowledge.

Overview

7
7
years of professional experience

Work History

SUPERVISOR

BROOKS BROTHERS
10.2021 - Current
  • Assist with driving and controlling store sales, KPI, shrink and payroll performance.
  • Achieve personal productivity goals.
  • Coach, and inspire Store Teams to consistently drive sales results.
  • Utilize all company training tools to train and develop Store Teams to appropriate performance levels.
  • Foster a positive work environment that encourages ideas and innovative problem solving.
  • Assume store leadership responsibility in the absence of store management.
  • Assist in the networking, recruiting and selection of top talent
  • Ensure Brand consistency through proper visual presentation of fixtures and product.
  • Communicate merchandise needs and trends to Store Manager in order to maximize sales.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

KEY HOLDER

HEALTHY SPOT
07.2021 - 10.2021
  • Responsible for following the companies WE CARE policy by delivering outstanding customer service, making every interaction memorable. Whether it's a purchase, a special order, or just navigating our store, I was always happy to be there and to assist customers in the store to make it smooth and enjoyable.
  • Handled sales easily, whether it was cash, credit, or gift cards, while always ensuring transaction accuracy and applying discounts when necessary.
  • ensured a welcoming face for every customer—and their furry friends! Recognized our regulars by name, making everyone feel part of the Healthy Spot family.
  • Guided customers to the perfect products and services, from pet nutrition to grooming, based on my deep knowledge and their needs.
  • Strived to meet sales productivity goals, always aiming to exceed expectations and deliver exceptional service in all areas.
  • Received, rotated, and managed stock, keeping our shelves looking perfect and our products fresh.
  • Ensured our store is a safe paradise for pets and people.

FRONT OFFICE MANAGER

WOOD SPRING SUITES
05.2018 - 07.2021
  • Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction.
  • Motivate coach counsel and discipline all Front Desk personnel according to Aimbridge Hospitality S.O.P.'s.
  • Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards.
  • Develop employee morale and ensure training of Front Desk personnel.
  • Review Front Desk staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
  • Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s.
  • Ensure correct and accurate cash handling at the Front Desk.
  • Be aware of all rates packages and promotions currently underway.
  • Follow and enforce all Aimbridge Hospitality hotel credit policies.
  • Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees.
  • Review daily Front Office work and activity reports generated by Night Audit.
  • Review Front Office log book and Guest Request log on a daily basis.
  • Demonstrated ability to handle cash prepare and deposit cash drops secure and balance bank


Education

Associate of Arts - Social And Behavioral Sciences

Miracosta College
Oceanside, CA
05-2027

High School Diploma -

Lincoln-Way North High School
Frankfort, IL
05-2014

Skills

  • Training Development
  • Proficient Multitasking
  • Goal oriented
  • Team Leadership
  • Client Relationship Management
  • Product Analysis
  • Customer education
  • Patience and empathy
  • Product Display Management
  • Extensive Product Familiarity

Timeline

SUPERVISOR

BROOKS BROTHERS
10.2021 - Current

KEY HOLDER

HEALTHY SPOT
07.2021 - 10.2021

FRONT OFFICE MANAGER

WOOD SPRING SUITES
05.2018 - 07.2021

Associate of Arts - Social And Behavioral Sciences

Miracosta College

High School Diploma -

Lincoln-Way North High School

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