Steven W. Duran
Alhambra,CA
Summary
Professional with solid background in facilities management, prepared for this role. Strong focus on team collaboration and achieving results. Reliable and adaptable to changing needs. Skilled in maintenance, safety compliance, and vendor coordination. Valued for organizational skills, problem-solving ability, and proactive approach.
Operations professional with extensive background in optimizing workflows and supporting operational efficiency. Proven ability to collaborate with teams and adapt to changing needs, ensuring reliable and consistent performance. Known for strong organizational abilities and attention to detail.
Overview
10
10
years of professional experience
Work History
Facilities Assistant
Kirkland & Ellis
01.2020 - Current
- Schedule zoom calls for conference center meetings
- Asset tagged phones, laptops, and monitors to ensure equipment is logged appropriately for new hires and offices relocations
- Proficient troubleshooter
- Create support tickets for office requests
- Ensure each user has the proper docking stations for office moves
- Setup ring lights and adjusted monitors
- Create, maintain and enhance strong customer and client relationships by communication with several departments in a timely manner
- Ensuring the company standards are met with by resolving internal and external concerns and handling of sensitive information
- Support the delivery of quality service to clients and firm personnel by preforming general repairs and maintenance
- Assisting with office moves and furniture set ups throughout the office, while also understanding and executing specific procedures for handling intra-office moves
- Proficient in using a computer for data entry and preparing and submitting invoices for approval and payment
- Provide Administrative assistance to Operations Manager
- Assist with scheduling onsite repairs through facilities related vendors bases on service agreements
- Works cooperatively with other administrative departments on special projects
- Lead and execute trial preparation materials
- Staging and setup in house and off-site locations
- Manages and directs trial preparation project by coordinating vendors and materials needed
- Assist the Mailroom and Digital service department with special projects when needed
Conference Center Assistant
Kirkland & Ellis
11.2016 - 01.2020
- Answer incoming calls and transfer within the Firm and to outside numbers using the SDC system
- Assign offices to visiting attorneys and clients paying attention and noting all details including technology, secretarial assistance, and supply needs, as well as all, and any other important information
- Reserve meeting space by using EMS conference booking software, noting all details including technology, or offices prior A/V, catering, supplies and other support needs
- Arrange for all catering needs by acting as a liaison between foodservice staff and the person making the reservation to ensure proper food order, delivery time, and changes
- Educate requesters on meal, snack, and beverage service types, as well as special event types and pricing for each
- Monitor meeting start times to ensure rooms are vacated on schedule
- Check visitor offices prior to guest's arrival and after departure, to ensure correct set up
Lead Eye Care Advisor
Lens Crafters
07.2014 - 10.2016
- Train and develop employees to maintain the most efficient and profitable operation
- Maintain a high degree of teamwork and cross training to maintain a balanced workload
- Maintain effective communication with customers and employees
- Handle customer concerns and necessary paperwork as required
- Maintain effective disciplinary action when necessary
- Review prescriptions and identify any special needs
- Contact vision insurance carriers for any member related questions and approvals
- Attentive to details; reviews prescriptions and identifies special needs, consulting with an Optician when necessary
- Strived to achieve all store metrics to our Customer Experience Indicators
- Trainee for retail associates in developing their knowledge and skill for product and store processes
- Demonstrated good product knowledge; takes the initiative to accurately describe the features and benefits of various lenses and frames
- Performed work accurately and thoroughly despite time pressure and customer volume
- Alternative store key holder
- Maintaining appearance of the store organized and appealing
- Demonstrate safe work practices
Education
High School -
Century High School
Los Angeles, CACollege -
East Los Angeles College
Los Angeles, CASkills
- IT support
- Repairs and maintenance
- Equipment set up
- Inventory stocking
- Record keeping
- Work orders
- Vendor coordination
- Relocations
- Building walk-throughs
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Team leadership
- Relationship building
- Project management
Languages
Spanish
Professional Working
Timeline
Facilities Assistant
Kirkland & Ellis
01.2020 - Current
Conference Center Assistant
Kirkland & Ellis
11.2016 - 01.2020
Lead Eye Care Advisor
Lens Crafters
07.2014 - 10.2016
College -
East Los Angeles College
High School -
Century High School
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