Steven Webb
San Diego,CA
Summary
Dynamic and solutions-driven Sales Manager with over 20 years of experience, including more than 12 years managing high-performing teams. Proven ability to drive growth, close complex deals, and build meaningful client relationships. Adept at CRM systems (Salesforce, HubSpot, Microsoft Dynamics), sales analytics, pipeline development, and strategic outreach. Seeking to bring a solution-oriented, client-first mindset into a forward-thinking tech sales environment.
Overview
13
13
years of professional experience
Work History
Luxury Retail Manager
OMEGA SA
San Diego, CA
04.2018 - Current
- Director of Sales, Operations, and Business Strategy with a proven track record of exceeding company benchmarks and driving profitability.
- Spearheaded national client segmentation strategy and CRM optimization across 13K+ client base for better sales visibility, lead generation and pipeline management.
- Led CRM collaboration with OMEGA HQ (Microsoft Dynamics, SAP, CEGID) for global rollout of client tools.
- Consistently closed high-value deals through consultative and data-driven approach resulting in a continued growth pattern that was teachable and adjustable to market needs.
- Managed, developed and trained members of leadership and sales teams across multiple markets with books of business from $2M-$10M.
- Partnered with marketing, events and PR teams to drive client engagement, resulting in $100K AVGS ROI and lasting impressions for future business.
- Oversaw full store relocation project including sales planning, loss prevention, scheduling, vendor oversight, and operations.
- Fostered a positive team dynamic focused on employee satisfaction, consistency and brand integrity.
Assistant Manager
OMEGA SA
Roseville, CA
02.2015 - 05.2018
- Served as interim GM in 2017-2018 where I was able to achieve a +10% growth over annual budget which was a first location history and one reason leading to my promotion.
- Directed team development, daily operations, hiring, and client success strategy, customer service department, human resources, crm strategy, customer facing consultations and presentations and all other aspects of daily business needs.
- Reinforced operational efficiency through improved internal processes which resulted in positive customer experiences reflected in our CX and VOC metrics.
Sales Key Holder
OMEGA SA
Roseville, CA
04.2013 - 02.2015
- Top sales performer in first year ($563K), leveraging CRM for lead tracking and client retention.
- Delivered white-glove, client-centric experiences to high-value clientele.
- Created repair processes, communication templates and outreach strategies to help elevate the team to a collective success.
Made-to-Measure Director
Brooks Brothers
Roseville, CA
04.2012 - 04.2013
- Provided high-touch consulting in a personalized appointment setting, generating $100K annual ROI.
- Cultivated long-term client relationships through attentive, solution-based service.
Education
Associate of Arts -
Sierra College
Rocklin, CA10-2008
Skills
- Strategic Sales Implementation B2B Development Client Retention
- CRM Systems: Salesforce, HubSpot, Microsoft Dynamics, SAP, CEGID
- Pipeline & Forecasting KPI Tracking Sales Enablement Tools (Gong, Slack, Google Suite)
- Cross-functional Leadership Team Development Consultative Selling
- Data Analysis Customer Success Metrics (CSAT, NPS, VOC)
- Conflict Resolution Problem Solving Positive Mindset & Effective Leader
Accomplishments
- Scaled business from $2M to $7M+ while consistently exceeding annual targets by 15-25% (2018-2025).
- Led the national rollout of account segmentation strategies, yielding 40% average growth across tiers (2021-2024).
- Designed KPI dashboards resulting in $200K+ ARR and highest national sales average of $10K per transaction.
- Closed multiple 6-figure deals, including a $230K private sale and a $145K B2B partnership.
- #1 in the U.S. for finance revenue ($1.4M), finance applications (144), customer satisfaction (CX), and sales averages (AUR) (2024).
- Selected by HQ Switzerland and North Americas Country Director of SWATCH GROUP to manage, staff and execute exclusive product launch in U.S. market resulting in $600K ROI in 3 month burst campaign (2023).
Awards & Training
Top 1% nationwide for Customer Satisfaction (CX), Finance Generation, and Sales Average (2018-2024).
Top 1% nationwide for exceeding annual budget for 6 Consecutive Years (2018-2025).
Diamond Graduate: 5-Years of Internal Customer Service Program.
Psychometric & Communication Leadership Training via Insights Discovery (2024).
Timeline
Luxury Retail Manager
OMEGA SA
04.2018 - Current
Assistant Manager
OMEGA SA
02.2015 - 05.2018
Sales Key Holder
OMEGA SA
04.2013 - 02.2015
Made-to-Measure Director
Brooks Brothers
04.2012 - 04.2013
Associate of Arts -
Sierra College
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