Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Weekes

Appleton

Summary

Dynamic Sales Manager with a proven track record at Pan-O-Gold Baking Company, excelling in relationship building and sales strategy implementation. Achieved significant revenue growth through effective team leadership and client engagement. Skilled in account management and resolution-oriented approaches, fostering long-lasting customer loyalty and satisfaction.

Overview

30
30
years of professional experience

Work History

Sales Manager

Pan-O-Gold Baking Company
06.2021 - Current
  • Handling customer relations issues, enabling quick resolution, and client satisfaction.
  • Increasing sales revenue by developing and implementing effective sales strategies and reducing loss from stale
  • Building long-lasting client relationships through excellent customer service and consistent followups.
  • Leading a successful sales team by providing motivational coaching.
  • Responsible for the building/grounds and scheduling maintenance on route trucks
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

Route Sales Representative

Pan-O-Gold Baking Company
08.2003 - 06.2021
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Collaborated with customers to identify needs and provided catered solutions
  • Displayed products properly at customer sites and according to company specifications and policies.

Route Sales Representative

Schwan's Home Service
07.2002 - 08.2003
  • Immediately addressed problems with customers to promote speedy resolution.
  • Developed and implemented promotional strategies to boost sales and customer loyalty.
  • Expanded client base by consistently seeking out new opportunities for sales growth.
  • Maintained accurate inventory records, ensuring sufficient product availability for customers.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.

Department Manager

Best Buy
06.2001 - 07.2002
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.

Sales Floor Manager

Shopko Stores
04.2000 - 06.2001
  • Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
  • Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
  • Analyzed sales data to identify trends, adjusting strategies accordingly for maximum effectiveness.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained and supported team members

Store Manager

Things Remembered
03.1998 - 04.2000
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Responsble for hiring, training and mentoring new staff members.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Store Manager in Training

RadioShack
06.1995 - 03.1998
  • Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
  • Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
  • Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
  • Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.

Education

Southwest High
Green Bay, WI

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Client relationship management
  • Sales planning
  • Account management
  • New business development
  • Territory sales management
  • Order management
  • Resolution-oriented

Timeline

Sales Manager

Pan-O-Gold Baking Company
06.2021 - Current

Route Sales Representative

Pan-O-Gold Baking Company
08.2003 - 06.2021

Route Sales Representative

Schwan's Home Service
07.2002 - 08.2003

Department Manager

Best Buy
06.2001 - 07.2002

Sales Floor Manager

Shopko Stores
04.2000 - 06.2001

Store Manager

Things Remembered
03.1998 - 04.2000

Store Manager in Training

RadioShack
06.1995 - 03.1998

Southwest High

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