STEVEN WEINRAUCH
Toronto,ON
Summary
- Reliable and proven customer service driven employee who offers an outgoing and positive attitude at all times, looking to develop both personally and professionally in a dynamic work environment. Relative Qualifications
- Exceptional customer service skills with over 10 years' experience
- Ability to understand guests needs in a high-intense, fast-paced work environment
- Demonstrated solutions-based problem solving when communicating with guests
- Effective communication skills, demonstrated verbal empathy, clarity in written reports and documentation
- Assisted in the coaching and development of new staff
- Committed to continuous learning, and skilled customer recovery
Overview
27
27
years of professional experience
Work History
Shift Supervisor & Barista
Starbucks Coffee
Toronto, ON
07.2005 - 02.2021
- Proven role model while providing guidance and training to store partners and employees on all performance expectation.
- Demonstrated and ensures all Starbucks policies and standards are followed to the highest level.
- Maintained quality store operation and accountability for sales/cash reconciliation.
- Applied security, safety and loss prevention strategies during shifts.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Customer Service Sales Agent
AIR CANADA
Toronto, ON
02.2020 - 04.2020
- Proactively monitor customers travel and ensure a seamless experience, providing support through communicating with the network of Concierges around the world
- Used airline computer system to issue tickets, complete guest check-ins and print boarding passes
- Liaised with other departments to ensure top tier customer needs were met ans service failures resolved in a timely manner
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Used coordination and planning skills to meet customer expectation for service
Floor Manager
Kost Toronto
Toronto, ON
05.2019 - 10.2019
- Coordinate daily Front of the House restaurant operations.
- Deliver superior service and maximize customer satisfaction.
- Respond efficiently and accurately to customer complaints.
- Regularly review product quality and research new vendors.
- Organize and supervise shifts.
- Appraise staff performance and provide feedback to improve productivity.
- Ensure compliance with sanitation and safety regulations.
- Manage restaurant's good image and suggest ways to improve it.
- Control operational costs and identify measures to cut waste.
- Train new and current employee on proper customer service practices.
- Implement policies and protocols that will maintain future restaurant operations.
Assistant Restaurant General Manager
Delta Toronto
Toronto, ON
10.2014 - 05.2019
- Part of the opening team for Delta Toronto Hotel and SOCO Kitchen + Bar.
- Carefully interviewed, selected, trained and supervised associates.
- Implemented the training materials and opening standards for a $6M/year revenue generating outlet.
- Clearly and promptly communicated pertinent information to associates, such as large reservations or last minute menu changes.
- Interacted positively with customers while promoting hotel facilities and services.
- Recognized and formally acknowledged outstanding associates performance to boost company morale and productivity.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Prepared for and executed new menu implementations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Conducted timely performance evaluations for all front of house associates.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Designated Micros champion for the property responsible for menu input, New users, price changes, and updates.
Restaurant Manager
Carbone Coal Fired Pizza
Winnipeg, MB
01.2011 - 10.2013
Customer Sales Representative
George Wakefield Foods
Winnipeg, MB
01.2007 - 01.2008
Customer Service Representative First Level Tech support
EDS Canada
Winnipeg, MB
01.2004 - 01.2006
Education
High School Diploma -
Estevan Comprehensive
Estevan Saskatchewan Skills
Active listening
undefinedTimeline
Customer Service Sales Agent
AIR CANADA
02.2020 - 04.2020
Floor Manager
Kost Toronto
05.2019 - 10.2019
Assistant Restaurant General Manager
Delta Toronto
10.2014 - 05.2019
Restaurant Manager
Carbone Coal Fired Pizza
01.2011 - 10.2013
Customer Sales Representative
George Wakefield Foods
01.2007 - 01.2008
Shift Supervisor & Barista
Starbucks Coffee
07.2005 - 02.2021
Customer Service Representative First Level Tech support
EDS Canada
01.2004 - 01.2006
High School Diploma -
Estevan Comprehensive
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