Steven Whatley Sr
West Covina,CA
Summary
Dynamic professional with a proven track record in enhancing efficiency and accuracy. Excelled in Microsoft Office Applications and motivational leadership, significantly improving inspection documentation processes and fostering strong client relationships. Expert in translating complex requirements into actionable solutions, achieving notable error reduction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Quality Control Inspector
RTI Enterprises
03.2022 - Current
- Conducted site inspections for equipment functionality.
- Supervised installation projects and maintained compliance with safety standards.
- Disassembled equipment as necessary for inspections.
- Utilized Microsoft Office for developing reports and documenting tasks.
- Designed site inspection form for effective record-keeping.
- Performed quality control inspections at customer sites to determine alignment with safety regulations.
- Identified and troubleshot equipment problems.
- Identified areas of improvement in existing processes to increase efficiency.
Technician/ Installer
Mastec
08.2016 - 01.2022
- Supported clients in recreating protective settings for their households.
- Devised optimal premises protection plans after inspecting homes, utilizing ATT security solutions.
- Executed equipment installations discreetly, maintaining the integrity of customer property.
- Installed wireless sensors, master panels (DLC), cameras, and keypads to manage alarm systems.
- Accredited for setting up Cat 5 networks inside client locations.
- Installed specified security components throughout customers' homes.
- Ensured comprehensive customer and family understanding of all functions and features of new security systems.
Technician/ Installer
Vivint Inc.
01.2016 - 05.2016
- Delivered exceptional customer service ensuring security solutions met client needs.
- Guided customers through the operational procedures of their security systems.
- Ensured complete customer and family understanding of all aspects and functions of their new security system.
- Maintained detailed records of all activities related to the maintenance of system security.
- Input information from customer calls and onsite service visits into company's system.
- Determined appropriate tools and equipment needed to perform repairs on commercial and residential systems.
- Tracked material and equipment inventory, upkeep and maintenance.
Shift Leader
Walgreens
West Covina, USA
03.2014 - 10.2014
- Executed daily procedures including timesheets management, payroll processing, and sales floor maintenance.
- Facilitate communication between leadership and non-management personnel.
- Safeguarded company assets, audited cash registers.
- Assisted in store pharmacy with customer prescription sales.
- Reported daily store sales.
- Ensure exceptional customer service delivery to all Walgreens' patrons in a professional manner.
- Maintain compliance with company policies and procedures.
- Led team by relaying assignments from store manager.
- Took on leadership role for Walgreens front-end team.
Assistant Manager
Dollar Tree
Covina, USA
09.2013 - 03.2014
- Assisted in managing all aspects of store operations.
- Facilitated store operations like scheduling, merchandise ordering, and freight processing.
- Executed all opening and closing procedures.
- Audits cash registers and balances store cash.
- Uphold adherence to organizational policies and established procedures.
- Lead and direct associates while ensuring effective use of daily planners.
- Perform recovery tasks to keep the sales floor in top condition.
- Assists in supervising, evaluating, recruiting, training, motivating and counseling TEAM DOLLAR associates.
- Resolved customer service issues promptly during telephone interactions.
- Cultivated a professional and approachable atmosphere with customers, subordinates, and supervisors.
Merchandiser
Advantage Sales and Marketing
Anaheim, USA
02.2011 - 08.2013
- Delivered exceptional customer service regarding new products and promotions.
- Arranged displays following plan-o-gram and corporate guidelines.
- Maintained high standards for company-set goals.
- Managed customer relationships by addressing compliance concerns and handling product recalls.
- Analyze and compile data on competitor product placement and price points.
Driver/Customer Service
DHL/GF Trucking
City of Industry, USA
08.2004 - 11.2008
- Categorized, organized, collected and transported customer freight within regulated deadlines.
- Handled documentation related to air bills for domestic as well as international shipments.
- Handle shipping and receiving of freight.
- Trained and coached new employees on company policies, procedures, pick-ups, and delivery requirements.
- Achieved daily on-time performance targets for priority overnight shipments.
Dispatcher/Safety Auditor
Williams Enterprise
Colton, USA
01.2003 - 07.2004
- Contacted brokers to discuss load rates.
- Prepared detailed reports on expenses, fuel, tolls, truck repairs, and office supplies.
- Generated comprehensive reports for yearly Department of Transportation audits.
- Coordinated load pick-up and delivery schedules to align with customer deadlines.
- Monitored load movement and progress using electronic tracking systems.
- Coordinated with delivery drivers tracking load locations and driver progress.
- Assess drivers' ability to meet designated deadlines for pick-ups and deliveries.
- Collaborated with brokers daily to update load status reports on deliveries and pickups.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University - Online
11.2014
Associate of Arts - Business
Colorado Technical University - Online
02.2012
Skills
- Skilled in Microsoft Office Applications
- Proficient in 10-Key Data Entry
- Accurate Typing Proficiency
- Inspection documentation
- Error reduction
- Visual inspections
- Recordkeeping
- Business communications
- Relationship building
- Task delegation
- Business management
- Lead generation
- Client relationships
- Motivational leadership
Certification
- Level I Certified Alarm Technician, 08/16
- California Licensed and Bonded Technician, 03/16
- Basic First Aid, 05/15
- Adult/Child/Infant CPR, 05/15
References
Furnished upon request.
Timeline
Quality Control Inspector
RTI Enterprises
03.2022 - Current
Technician/ Installer
Mastec
08.2016 - 01.2022
Technician/ Installer
Vivint Inc.
01.2016 - 05.2016
Shift Leader
Walgreens
03.2014 - 10.2014
Assistant Manager
Dollar Tree
09.2013 - 03.2014
Merchandiser
Advantage Sales and Marketing
02.2011 - 08.2013
Driver/Customer Service
DHL/GF Trucking
08.2004 - 11.2008
Dispatcher/Safety Auditor
Williams Enterprise
01.2003 - 07.2004
Bachelor of Science - Criminal Justice
Colorado Technical University - Online
Associate of Arts - Business
Colorado Technical University - Online
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