Steven White

• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
• Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
• Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
• Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.

Homer Associates Award - August 2019

• Updated pricing and signage to complete product displays and educate customers.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Built sales displays, aisles and shelving for promotional sales following company guidelines and OSHA safety standards.
• Worked closely with the Regional Manager to implement store merchandising projects.

• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients to establish long-term business growth.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
• Performed duties and provided service in accordance with HIPAA guidelines and company policies with protected information.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Supervised daily operations, developed new employees and organized daily team workflow to grow new and existing client accounts.
• Created new client accounts, set up web access, and held webinars to guide new clients through the company website and their record portal.
• Collaborated with Billing and Shipping Departments daily on invoicing for applicable services and logistics.

Employed at RecordTrak via Pathfinders temp agency.

• Hired to assist in the call center for inbound and outbound calls regarding record retrieval.
• Promoted to the Client Services Department for my attention to detail and documentation of status calls within the first 3 months.
• Worked as a Client Services Facilitator on a specialized team assigned to handle the record retrieval for the Zoloft litigation in 2014.
• Was placed on the fast track to become a Client Account Manager and transitioned to the role of Supervisor under the Client Account Manager for the Pharmaceutical Litigation Department in 2015.
• Began managing the Zoloft litigation team and daily responsibilities were expanded to other litigations within the department.
• Hired as a full-time employee at RecordTrak in January 2016 and promoted to the position of Client Account Manager

• Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
• Conducted annual reviews of existing policies to update information.
• Remained impartial in order to advise clients based on circumstances.

Associate of the Month - June 2013

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Checked identification for minimum age for sale of alcoholic beverages.
• Answered customers' questions, recommended items and recorded order information.
• Set up and worked banquet events for businesses and weddings.

Associate of the Month - October 2012

• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to build rapport and loyalty.
• Increased sales by offering advice on purchases and promoting additional products.