Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven White

Asheville,NC

Summary

Seasoned Operations Manager with background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth.

Overview

9
9
years of professional experience

Work History

Operations Manager

Guitar Center
Asheville, NC
01.2020 - Current
  • Delegated both routine and significant tasks and decisions. Assessed employees' readiness and ability and assign tasks that are appropriate to their skill level. Followed up as needed and shared both responsibility and accountability.
  • Identified opportunities & issues and followed through on work activities to capitalize or resolve them. Ability to learn quickly and take positive action without being requested to do so. Interested in learning about the entire business.
  • Communicated through various means (written and verbal) with diverse, individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner. Able to demonstrate respect to others, surroundings, and self.
  • Ability to utilize time, energy, and resources to manage priorities, stay on track, and achieve goals. Able to multitask and pay strong attention to detail in a fast paced & high-urgency environment. Able to complete tasks thoroughly in a timely manner. Able to protect assets and people by learning and implementing protocols and complying with guidelines.
  • Willingness to lead, manage, and mentor others. Able to lead by example and develop the skills and capabilities of direct reports to ensure goals are met. Provides effective positive and constructive feedback.
  • Navigated and learned new technology and retail systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs & expectations.
  • Partnered with the Store Manager and other members of the management team to achieve EBITDA, sales, and margin goals
  • Ensured proper staffing levels within the department including hiring and training the operations associates, sales associates as well as store leads and co-managers.
  • Shipping and receiving of gear and other store related items
  • Warehouse organization and stocking and Maintenance of the facility
  • Loss prevention and safety, inventory management, cash management, and business reporting
  • Conduct standardized signage/pricing audits on a weekly basis, ensuring product is merchandised to planogram standards (including POP, SKU, and inventory integrity audits).
  • Driving sales by acting manager in charge when necessary
  • Opening and closing of the store
  • Additional duties as assigned

Operations Associate

Guitar Center
Asheville, NC
11.2018 - 01.2020
  • Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Good team player, able to build good working relationships with others.
  • Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
  • Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Interested in learning about the entire business.
  • Able to utilize time, energy, and resources to manage priorities, stay on track, and achieve goals. Able to multitask and pay strong attention to detail in a fast paced & high-urgency environment. Able to complete tasks thoroughly in a timely manner. Able to protect assets and people by learning and implementing protocols and complying with guidelines.
  • Able to navigate and learn new technology and retail systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs & expectations.
  • Tasks related to inventory control
  • Shipping and receiving of gear and other items
  • Cycle Counting of Inventory (preparation and execution)
  • Stocking and merchandising to a planogram
  • Printing and placing of signage and price signs (POP)
  • Cash Handling
  • Shrink awareness and control
  • Additional duties as assigned

Distribution Center Associate

Ingles Markets Inc
Asheville, NC
08.2015 - 09.2018
  • Ensures orders for product are timely and accurate to monitor inventory turns.
  • Analyzes and controls product transfers, waste, and spoilage.
  • Supports leadership in conducting inventories.
  • Maintains financial profitability by meeting and exceeding purchasing and sales targets.
  • Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
  • Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
  • Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
  • Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
  • Immediately reports safety hazards and violations.
Job Skills
  • Comprehensive knowledge of grocery products.
  • Working knowledge and application of all grocery merchandising expectations.
  • Ability to educate team on product knowledge and convey enthusiasm.
  • Strong basic math skills.
  • Knowledge and ability to use computer programs such as Microsoft Word, Excel, Outlook and ordering systems.
  • Strong to excellent communication skills and willingness to work as part of a team.
  • Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
  • Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
  • Ability to follow directions and procedures; effective time management and organization skills.
  • Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.

Education

High School Diploma -

Asheville Buncombe Technical Community College
Asheville, NC
07-2013

Skills

  • Full understanding and compliance of health and safety requirements
  • Loss prevention measures and implementation
  • Marketing skills
  • Financial Management, including knowledge of Guitar Centers P&L format and implementation
  • Organizational Management, including back of house organizational skills and front of house scheduling and management

Timeline

Operations Manager

Guitar Center
01.2020 - Current

Operations Associate

Guitar Center
11.2018 - 01.2020

Distribution Center Associate

Ingles Markets Inc
08.2015 - 09.2018

High School Diploma -

Asheville Buncombe Technical Community College

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Steven White