Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Steven Wilkerson

Clarksville,TN

Summary

Personable and dedicated Technical Manager with extensive experience in Electronic Maintenance, and Mission Accomplishment. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Technical Support Executive

US Army
Fort Campbell, KY
07.2020 - Current
  • Managed multiple projects with competing deadlines simultaneously.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Provided technical support to customers, resolving complex issues and escalating when necessary.

Senior Technical Support Executive

US Army
Fort Hood, TX
08.2017 - 07.2020
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout implementation.
  • Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.
  • Assisted colleagues in resolving complex technical issues related to electronics repair.

Electronic Maintenance Supervisor

US Army
Schofield Barracks, HI
12.2011 - 08.2017
  • Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
  • Scheduled and coordinated maintenance activities to ensure equipment reliability.
  • Created and maintained an effective team environment through collaboration and communication.

Education

Bachelor of Science - Information Technology

University of Phoenix
Tempe, AZ
06-2026

Graduate - Senior Leadership And Management

Senior Leadership And Management Development Crs.
Fort Gordon, GA

Skills

  • Leadership Skills
  • Excellent Communication
  • Time Management Abilities
  • Teamwork and Collaboration
  • Interpersonal Skills
  • Initiative
  • Team Building
  • Analytical Skills
  • Data Collection
  • Trend Analysis

Accomplishments

  • LTG Levin Hicks Campbell Distinguished Award of Merit

Certification

  • Certified Fiber Optics Installer
  • Certified Fiber Optics Technician
  • Certified Communications Technology Technician
  • Certified Comptia-A+
  • Certified CertTec-Basic Electricity & Electronics

Affiliations

  • Proud family man
  • Neighborhood Certified-BBQ Grillmaster
  • Destiny 2 Guardian-Hunter (Playstation 5)

Timeline

Senior Technical Support Executive

US Army
07.2020 - Current

Senior Technical Support Executive

US Army
08.2017 - 07.2020

Electronic Maintenance Supervisor

US Army
12.2011 - 08.2017

Bachelor of Science - Information Technology

University of Phoenix

Graduate - Senior Leadership And Management

Senior Leadership And Management Development Crs.

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Steven Wilkerson