Steven Wilkes
San Antonio,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager & Sommelier
Spec's Wine, Spirits & Finer Foods
09.2020 - Current
- Supervise daily store operations to ensure exceptional customer service and product availability.
- Train and mentor staff to enhance team performance and maintain high operational standards.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled data in compliance with department budgets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Store Manager
Dollar General
12.2018 - 07.2020
- Supervised daily store operations, ensuring optimal inventory management and customer service standards.
- Trained and mentored staff on sales techniques and operational policies to enhance team performance.
- Resolved customer complaints swiftly, enhancing overall satisfaction and fostering a positive shopping environment.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Maintenance Supervisor
Cracker Barrel
05.2017 - 12.2018
- Supervised nightly maintenance operations to ensure optimal facility functionality.
- Conducted regular inspections to identify and address repair needs proactively.
- Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure.
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
- Monitored machine operation quality and communicated necessary improvements to site superintendent.
Education
Associate of Applied Science - Computer Information Systems
Vernon Community College
08.2017
Associate of Applied Science - Business Information Management
Western Oklahoma State College
Altus, OK06.2016
High School Diploma -
Samuel Clemens High School
Schertz, TX06.2011
Skills
- Customer service
- Inventory management
- Staff training
- Team supervision
- Loss prevention
- Cash handling
- Communication skills
- Store opening and closing
- Store operations
- POS systems
- Stock management
- Employee coaching
Certification
- Certified Sommelier, Spec's Family Partners - Lifetime
- Microsoft Application Specialist [Master Level]
Languages
Spanish
Professional Working
English
Native or Bilingual
French
Elementary
Timeline
Assistant Store Manager & Sommelier
Spec's Wine, Spirits & Finer Foods
09.2020 - Current
Assistant Store Manager
Dollar General
12.2018 - 07.2020
Maintenance Supervisor
Cracker Barrel
05.2017 - 12.2018
Associate of Applied Science - Computer Information Systems
Vernon Community College
Associate of Applied Science - Business Information Management
Western Oklahoma State College
High School Diploma -
Samuel Clemens High School