Summary
Overview
Work History
Education
Skills
Volunteering At boys scout of America
Timeline
BusinessAnalyst

Steven Williams

Houston,TX

Summary

Personable Member Service Representative offering 10 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

10
10
years of professional experience

Work History

Shipping and Receiving Clerk

Amazon
Houston , TX
06.2018 - Current
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Inspected merchandise and sent damaged pieces for repair before shipment.

Teacher's Aide

Honey Bea Prep'
Katy , Texas
06.2016 - 12.2018
  • Supported student learning objectives through personalized and small group assistance.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Helped special education teachers determine specific needs for individuals with exceptional needs.

Customer Service Associate

Walmart
Baltimore, MD
05.2014 - 10.2016
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Completed file maintenance log for price discrepancies.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Developed and actualized customer service initiatives to decrease wait times.

Customer Service Representative

Tmoblie
Baltimore, MD
01.2013 - 04.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • Prospected continuously for new potential customers and maintained robust conversion rate.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.

Education

Associate of Arts - Associate of Science in Music Production

Baltimore City College
Baltimore, MD
05.2014

High School Diploma -

Paul Laurence Dunbar High School
Baltimore, MD
04.2012

Skills

  • Charge Calculation
  • Damage Identification and Reporting
  • Materials Requisition
  • Order Checking
  • Problem Solving
  • Calm and Professional Under Pressure
  • De-escalation Techniques
  • Customer Account Management
  • Understanding Customer Needs
  • POS Systems and Ordering Platforms

Volunteering At boys scout of America

I provide the boys of this nation with character development skills , values and most importantly leadership training .

Preparing young boys into young men ....

Timeline

Shipping and Receiving Clerk

Amazon
06.2018 - Current

Teacher's Aide

Honey Bea Prep'
06.2016 - 12.2018

Customer Service Associate

Walmart
05.2014 - 10.2016

Customer Service Representative

Tmoblie
01.2013 - 04.2014

Associate of Arts - Associate of Science in Music Production

Baltimore City College

High School Diploma -

Paul Laurence Dunbar High School

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Steven Williams