Steven Williams

Reduced grievance and arbitration process by teaching classes to employees, thus enhancing interactions between employees and upper management by encouraging conflict resolution as a solution to workplace issue. Ensured labor peace while helping create labor/management agendas by identifying members or leadership are either resolved by the labor relations representative or through the internal grievance or arbitration process. Represented State employees at interrogations, grievance hearings, mediations, and arbitrations. Settled disciplinary cases with Upper Management to avoid the arbitration process by discussing the appropriate disciplinary or other corrective actions that would be appropriate to range of conduct and performance problems. Processes informal or formal complaints of discrimination, sexual harassment, or other workplace claims to include fact findings, assembling of documentation, statement of facts, and understanding of EEOC and New York State Division of Human Rights intake process in assisting members in filing an allegation.

Provide overall advice and assistance locals, units, & CSEA members to ensure that all their needs were met by their respective State Agencies in which they were employed. This was accomplished by educating members on the functions of FLSA, Workers Compensation, New York Division of Human Rights, and OSHA to ensure their needs were met as New York State Employees. Provide information and/or assistance to employees/applicants regarding civil service law when fielding questions on qualification requirements for employment, recruitment or advancement while working for the New York State Government. During the “Covid-19” pandemic, provides employees and survivors with estimates of expected retirement benefits and explains the available options to maximize the employees' benefits.

Resolved conflicts, grievances, confrontations, or disagreements to minimize negative personal impact on the business. Advise lower management and employees of the rules and procedures to employees and management to maintain and encourage a positive working environment before situations become emotionally charged situations that lead to workplace issues.

• Conducted vehicle inspections before and after trips, logging and reporting mechanical problems
• Managed deliveries of various loads, including products and other materials
• Ensured safe and consistent operations by conducting DOT pre-trip inspections according to established criteria
• Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times
• Presented clean, neat appearance during every shift to uphold professional company presence
• Operated with safety and skill to avoid accidents and delays
• Inspected vehicles before and after trips, logging and reporting mechanical problems

• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift
• Communicated customer complaints, requests and feedback to company management for swift resolution
• Completed on-time deliveries by choosing best and most efficient routes
• Safely loaded and unloaded hazardous material without incident
• Updated routes based on weather and road conditions in real time to decrease delivery times
• Recorded each delivery using proper paperwork before leaving warehouse
• Fostered positive working relationships with customers by responding to questions and concerns
• Contacted customers prior to delivery to confirm and coordinate delivery times
• Through the sales leads program, was able to generate additional business by identifying and opening dialogue between UPS customer service and businesses

• Handle parcels the safe processing of parcels that were insured between $5,000 - $50,000
• Charged with keeping detailed records and destinations of insured parcels
• Ensured the accurate routing of insured products to the proper destinations
• Dealt with any issues in regards to high values within the building when issues would arise
• Insured the safe handling of insured parcels and upon inspection of any damages, immediately notified management of the issue
• Not one lost item during the 3 1/2 years in department

• Earned a Fire Safety Director Certificate
• Completed full building and grounds patrols
• Conducted and dealt with all investigative concerns
• Responded quickly to emergency situations
• Triaged problems quickly, providing precise and clear information while working under minimum supervision
• Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas
• Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises
• Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations
• Secured premises and personnel by patrolling property and monitoring surveillance equipment, including cameras
• Responded quickly to incidents and assessed active situations for security concerns
• Used initiative and independent judgment within established guidelines to respond appropriately to security situations
• Prepared regular written logs and incident report at close of each shift for distribution

• Performing various cataloging procedures for all types of library resources.
• Removed and disposed of all outdated materials to ensure all materials used were up-to-date.

• Prepared and distributed team-based communications to foster collaboration and enhance team morale
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation
• Delivered top-notch administrative support to office staff, promoting excellence in all areas of office operations
• Produced highly accurate internal and external office collateral, communications and forms such as letters and memoranda
• Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
• Handled incoming and outgoing mail
• Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers
• Drafted professional business memos, letters and marketing copy to support business objectives and growth
• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data

• Used automated mail processing equipment to sort and collate mail.
• Operated postage meters, mail sealers and labeling machines.
• Maintained mailroom supply inventories, purchase orders and vendor supplies.
• Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.