Steven Williamson
Janesville,WI
Summary
At Highland Ventures, I spearheaded initiatives that enhanced delivery efficiency and reduced fuel costs, demonstrating exceptional route planning and problem-solving skills. My leadership fostered a team-oriented environment, significantly improving driver retention and customer satisfaction. This results-driven approach, combined with a commitment to safety and maintenance, solidified our reputation for reliability and service excellence. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Collaborate effectively with diverse team members.
Overview
9
9
years of professional experience
Work History
Delivery Driver/Manager on Duty
Highland Ventures
04.2015 - 09.2024
- Improved delivery efficiency by optimizing routes and schedules for drivers.
- Verified validity of vehicle inspection stickers and registrations.
- Reduced fuel costs by implementing eco-friendly driving techniques and route planning strategies.
- Addressed maintenance needs proactively by scheduling routine servicing appointments for company vehicles, reducing unexpected downtime due to mechanical problems.
- Recruited hired, and trained new drivers to ensure proper staffing levels were maintained at all times.
- Developed strong partnerships with local businesses to expand delivery services within the community.
- Conducted regular vehicle inspections, maintaining a reliable fleet of well-maintained vehicles for daily use.
- Implemented safety protocols to minimize accidents and injuries among delivery drivers.
- Handled customer complaints professionally, resolving issues promptly and maintaining positive client relationships.
- Managed daily operations for a team of delivery drivers, ensuring timely deliveries and customer satisfaction.
- Promoted a culture of teamwork by encouraging open communication and collaboration among drivers and support staff.
- Monitored inventory levels to maintain appropriate stock of essential supplies, avoiding costly delays due to shortages.
- Utilized GPS technology to track driver progress, adjusting routes as needed to optimize delivery times.
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
- Increased driver retention by fostering a supportive work environment and providing ongoing training opportunities.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Education
GED -
The Place
San Diego, CASkills
Route Planning
Load Planning
Vehicle Maintenance
Fleet Management
Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Safe Driving
Dependable and reliable
Attention to Detail
Time management skills
Punctual and Reliable
GPS and route planning
Valid Driver's License
Clean Driving Record
Safe Driving Record
Order picking and processing
Map reading and navigation skills
Defensive Driving
Roads and highways knowledge
Vehicle inspections
Vehicle Inspection
Client Relationship Management
GPS Navigation
Safe Driver Training
Local routes understanding
Stocking and Inventory
Clean MVR
Quality Assurance
Vehicle Cleaning and Maintenance
Defensive driver training
Equipment monitoring
Payment Collection
Pre-Trip and Post-Trip Inspections
Order Verification
Valid Class A Commercial Driver's License
Shopping Orders
Vehicle systems
Route Management
Auto delivery
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Worker Supervision
Excellent Communication
Organizational Skills
Team Collaboration
Team Leadership
Active Listening
Effective Communication
Adaptability and Flexibility
Relationship Building
Timeline
Delivery Driver/Manager on Duty
Highland Ventures
04.2015 - 09.2024
GED -
The Place
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