Steven Williamson
Head of IT Operations
Atlanta,GA
Summary
Diligent IT Director with solid record of managing IT operations to enhance efficiency and reliability. Successfully led teams to implement innovative solutions that improved system performance and user satisfaction. Demonstrated expertise in project management and process optimization.
Overview
3
3
Languages
12
12
years of professional experience
Work History
Head of Information Technology Operations
Visiting Nurse Health System
10.2022 - Current
- Senior-most IT leader for the organization, reporting directly to the CEO and CFO. I own enterprise IT strategy, infrastructure, cybersecurity, vendor governance, and incident response. I lead digital transformation initiatives that modernize operations, strengthen compliance, and improve organizational resilience.
- Reduced IT expenditures by more than 33% annually through strategic vendor renegotiation, cloud optimization, and lifecycle management.
- Led full cloud migration to Microsoft Azure & SharePoint, eliminating VPN reliance and onsite server dependencies.
- Strengthened cybersecurity posture via MFA, geofencing, modern authentication, and enterprise security policies.
- Modernized device management by deploying Microsoft Intune & Autopilot across the enterprise.
- Overhauled network and identity infrastructure, optimizing Azure AD and remediating wireless issues to improve overall system reliability.
- Developed real-time executive reporting dashboards that enhanced visibility into infrastructure health, efficiency, and user behavior analytics.
- Revamped IT service management ecosystem with new helpdesk portal, self-service automation, and AI-powered support to streamline user experience.
IT Operations Administrator
Constangy, Brooks, Smith & Prophete LLP
Atlanta, GA
05.2019 - 10.2022
- Directed enterprise IT operations for a national law firm spanning 27 offices, overseeing infrastructure, cloud platforms, service delivery, and modernization initiatives. Led a hybrid internal-external support organization and partnered closely with firm leadership to strengthen operational maturity and drive strategic technology improvements.
- Led nationwide infrastructure operations across 27 offices, ensuring high availability and security.
- Executed enterprise OS modernization programs (XP → 8.1 → 10) ensuring minimal disruption to operations.
- Transformed network architecture by migrating from MPLS to Cisco Meraki SD-WAN.
- Owned enterprise Office 365 governance including identity, collaboration, and security.
- Directed national office build-outs including network design and vendor execution.
- Strengthened service delivery through leadership, redesign of escalation processes, and optimization of workflows.
- Established IT governance framework with policies and procedures, creating a comprehensive knowledge base for operational consistency.
- Owned golden image lifecycle enabling secure, standardized provisioning.
Senior IT Specialist
Moore Colson CPAs & Advisors
Marietta, GA
04.2018 - 05.2019
- Acted as second-in-command to the IT Director, managing daily operations, infrastructure support, and service delivery for a high-growth professional services firm.
- Directed relocation of 150+ workstations to ensure seamless operational continuity during transition.
- Managed and optimized Citrix environment to improve performance and reliability.
- Oversaw internal and external helpdesk operations, enhancing service quality and streamlining escalation workflows.
- Led vendor and project management for infrastructure initiatives, delivering upgrades on schedule and enhancing system reliability.
- Owned golden image lifecycle for standardized provisioning, streamlining deployments and reducing provisioning time.
IT Support Specialist
Constangy, Brooks, Smith & Prophete LLP
Atlanta, GA
10.2014 - 04.2018
- Supported over 150 users daily across 27 offices, troubleshooting Windows and O365 issues via ServiceNow ITSM, which reduced ticket resolution time.
- Supported 150+ users daily across 27 offices, troubleshooting Windows and O365 issues via ServiceNow ITSM, reducing average ticket resolution time.
- Managed user, computer, and server accounts in Active Directory and Azure AD, applying MFA and conditional-access policies to keep operations secure.
- Monitored systems proactively with Azure Monitor and Cisco Meraki dashboards, identifying issues before impact to maintain high uptime.
- Contributed to OS modernization by piloting Windows Autopilot deployment, accelerating migration to Windows 10 across the firm.
- Standardized documentation and processes using SharePoint and PowerShell automation, improving ticket resolution speed and support consistency.
Education
No Degree - Mechanical Engineering
Southern Polytechnic University
Marietta, GA 05.2001 -
Skills
IT infrastructure management
IT compliance
IT budgeting
Data center management
IT risk management
ITIL framework
Enterprise architecture
Business continuity planning
Disaster recovery
Technical leadership
Project leadership
Risk management
Budget control
Accomplishments
- Infrastructure Modernization — Modernized multi‑site IT environments, cutting downtime 38% and improving reliability for 800+ users.
- Security & Compliance — Drove SOC 2 & HITRUST readiness, eliminating all critical gaps and achieving audit‑ready posture 90 days early.
- Cost Optimization — Consolidated platforms and renegotiated contracts, delivering $420K annual savings while improving SLAs.
- Operational Excellence — Implemented structured incident response, reducing MTTR from 6 hours to 90 minutes.
- Team Leadership — Built and led high‑performance IT teams, improving ticket resolution speed 52%
- Cloud Strategy — Directed hybrid cloud migration, reducing on‑prem maintenance workload 60% and increasing scalability.
- Executive Partnership — Aligned IT roadmap with business strategy, enabling two major product launches and supporting 30% YoY revenue growth.
- Vendor Governance — Established vendor scorecards and SLA tracking, reducing service disruptions 45%.
- Business Continuity — Designed DR strategy achieving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head of Information Technology Operations
Visiting Nurse Health System
10.2022 - Current
IT Operations Administrator
Constangy, Brooks, Smith & Prophete LLP
05.2019 - 10.2022
Senior IT Specialist
Moore Colson CPAs & Advisors
04.2018 - 05.2019
IT Support Specialist
Constangy, Brooks, Smith & Prophete LLP
10.2014 - 04.2018
No Degree - Mechanical Engineering
Southern Polytechnic University
05.2001 -