STEVEN WILLIS
Orlando,FL
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Devon Self Storage
10.2023 - Current
- Job duties consists of property maintenance, marketing, sales, and store security
- Was brought in to help turn the facility around in a six-month time-frame and instead did it in six weeks.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
General Manager
18 Plus Smoke Shop/Tally Vapor Smoke Shop
07.2020 - 09.2023
- My job duties consist of hiring, training, and scheduling staff for all three locations
- I also clean, stock, as well as do inventory on a weekly basis
- My job requires attention to detail and hard work no less than fifty-five hours a week.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Marketing Manager
Servpro Tallahassee
12.2019 - 07.2020
- Job duties include gathering contacts and forming relations with business owners and decision makers to gain business
- Successfully set up social media sites and helped improve google analytics and overall ranking on searches.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
Sales Professional
Jami Kliner Insurance Group Allstate Insurance
09.2019 - 10.2019
- Responsible for life, home, and auto
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Bartender/chef
Aloft Hotel
02.2018 - 09.2019
- I was hired on as a bartender, but I cross trained in other positions as needed by the company
- I mainly cook banquets for the hotel and work hand in hand with management to ensure our company lives up to our brand standards
- Since being hired on at the Aloft our hotel has been ranked #1 in Tallahassee and top 3 Alofts worldwide.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Door to Door Sales Rep
United Distributors Inc
01.2017 - 01.2018
- In hand with our sales representatives offering solutions to water treatment through the products we offer
- My responsibility is to gain the interest of the client while setting up a future appointment for our sales team to make the sale.
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Boosted territory revenue through consistent follow-ups on leads and effective time management.
Front Desk Customer Service Representative
Super 8
11.2015 - 01.2017
- Greet guests and patrons as they arrive
- Manage the registration process, ensure that the provided Credentials are accurate, handle guest check-ins and check-outs appropriately, and answer inquiries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions.
- Maintained a welcoming environment for guests by consistently providing friendly and efficient service.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues at the front desk.
Fitness Trainer
Self-employed
05.2015 - 10.2015
- Organizing and scheduling clients based on the physical build there looking for
- Also provided meal plans for the month for all clients
- (Certified Nutritionist)
- Improved client fitness levels by developing personalized workout plans tailored to individual needs and goals.
- Boosted client motivation through consistent encouragement, support, and progress tracking.
General Manager
Planet Fitness
08.2014 - 05.2015
- Managed a team of hard-working fitness employees
- Handled inventory, store security, and hiring of employees
- I made sure to take care of the company's needs and also take care of the members' needs ensuring comfortability and top-notch service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Crew chief
United States Air Force
03.2012 - 11.2013
- Trained to be an expert in interior and exterior functions of aircraft
- Responsible for the safety of passengers, while making sure the aircraft was 100% fit for flying
- I left on good terms with a general discharge with honorable intentions.
- Improved crew efficiency by implementing streamlined processes and procedures.
- Managed tight schedules to ensure timely project completion and client satisfaction.
- Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
Education
Business Administration/radiologic sciences -
Georgia Military College
01.2022
Skills
- Business Operations Knowledge
- Strategic Planning Skill
- Employee Relations
- Team Leadership Expertise
- Employee Scheduling
- Training and Development Background
- Operations Management
- Workflow Coordination
- Business Development
Timeline
Assistant General Manager
Devon Self Storage
10.2023 - Current
General Manager
18 Plus Smoke Shop/Tally Vapor Smoke Shop
07.2020 - 09.2023
Marketing Manager
Servpro Tallahassee
12.2019 - 07.2020
Sales Professional
Jami Kliner Insurance Group Allstate Insurance
09.2019 - 10.2019
Bartender/chef
Aloft Hotel
02.2018 - 09.2019
Door to Door Sales Rep
United Distributors Inc
01.2017 - 01.2018
Front Desk Customer Service Representative
Super 8
11.2015 - 01.2017
Fitness Trainer
Self-employed
05.2015 - 10.2015
General Manager
Planet Fitness
08.2014 - 05.2015
Crew chief
United States Air Force
03.2012 - 11.2013
Business Administration/radiologic sciences -
Georgia Military College