Steven Willis
Beaverton, OR,OR
Summary
Dedicated and results-driven professional with 5 years of management expertise in the food service industry. Proven track record of fostering team growth and creating a vibrant work environment. Passionate about delivering exceptional results, I lead with enthusiasm, ensuring a collaborative and inspiring atmosphere for colleagues to thrive.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Taco Bell
13480 NW Science Park Dr, Portland, OR 97229
09.2021 - 06.2022
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Shift Leader
Taco Bell
13480 NW Science Park Dr, Portland, OR 97229
08.2019 - 08.2021
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Collected, arranged, and input information into database system.
Store Manager
Burger King
10105 SW Nimbus Ave, Tigard, OR 97223
07.2018 - 11.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Beaverton High School
Beaverton, OR05.2008
Skills
- Employee Scheduling
- Staff Management
- Food Safety and Sanitation
- Attention to detail
- Organizational skills
- Problem solving
- Team leadership
- Inventory Management
Certification
- Oregon Food Handlers Card
- Oregon alcohol service permit
Hobbies
- Music (Guitar/Bass/Trumpet)
- Gaming
- Video Editing
- Travelling
- Hair cutting
- Gym
- Learning about different cultures
Languages
English
Native or Bilingual
Korean
Limited Working
Spanish
Limited Working
Timeline
Assistant General Manager
Taco Bell
09.2021 - 06.2022
Shift Leader
Taco Bell
08.2019 - 08.2021
Store Manager
Burger King
07.2018 - 11.2018
High School Diploma -
Beaverton High School