Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Software
Certification
Interests
Timeline
CustomerServiceRepresentative
Steven Wills

Steven Wills

Outreach Coordinator
CHICAGO,IL

Summary

Detail-oriented Outreach Worker with extensive knowledge of the disenfranchised community members. Adept at cultivating relationships with individuals and advocating for all types of needs. Caring Outreach Worker with 10 years of experience working with the youth/young male clients. Dedicated to comprehensive advocacy and day-to-day services with extensive knowledge of social groups and at-risk individuals.

Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level violence prevention position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of organization, recruiting, advocating and training in violence prevention and community advocacy. Motivated to learn, grow and excel in community outreach.

Reliable employee seeking open position within the field serving the community through social and political advocacy. Offering excellent communication and good judgment.

Overview

3
3
years of professional experience
9
9
years of post-secondary education
2
2
Certifications

Work History

Outreach Worker 2

Youth Peace Center Of Roseland
CHICAGO, IL
08.2022 - Current
  • Advocated for client needs and funding for at-risk groups.
  • Assisted families with financial and housing resources.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Coordinated referrals and direct support for Type clients.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Increased customer satisfaction by resolving issues.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Developed team communications and information for meetings.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Carried out day-to-day duties accurately and efficiently.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.

Founder/Executive Director

Unity Social Network Council
Chicago, IL
11.2009 - 07.2012
  • Established organizational mission statement through extensive collaboration and review.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Defined company roles and responsibilities to establish and enhance processes.
  • Directed market expansions to propel business forward, meet changing customer needs.
  • Formed senior leadership team through rigorous interviews and extensive candidate research.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Managed teams of Number professionals focused on improving Type initiatives.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Led team of Number other leaders reporting to Board of Directors.
  • Implemented Type team plan, clarified roles of members and introduced new processes to boost quality across departments.
  • Interviewed, supervised and motivated Number staff members to achieve optimal productivity.

Volunteer

Ceasefire
Chicago, IL
12.2008 - 06.2009
  • Assisted with special events and programs.
  • Engaged in community outreach to support program mission.
  • Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
  • Spoke with community organizations to further drive outreach efforts and highlight program successes.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging and fun events by helping with organization and planning.
  • Met with other volunteers and program leaders to discuss new services.
  • Greeted visitors and answered questions about program, requirements and opportunities.
  • Maintained clean facilities to better serve program needs.

Education

Associate Of Applied Science - Business Management

MacMurray College
Jacksonville, IL
09.1997 - 05.1999

Certificate - Building Maintenance

Richland Community College
Decatur, IL
07.1997 - 09.1997

Certificate - Food Sciences And Technology

Richland Community College
Decatur, IL
09.2001 - 07.2002

Associate Of Business Administration - Business Administration And Management

Chicago State University
Chicago, IL
01.2009 - 05.2015

Certificate - Construction Management

Richland Community College
Decatur, IL
05.2000 - 11.2000

Skills

Youth outreach

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Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 50 staff members.
  • Achieved result by completing all task with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Freemason (M.W.Holy Jerusalem Grand Lodge; Daniel Lodge #1)

Software

SalesForce; Opera

Certification

CPR

Interests

Community Involvement

Timeline

Outreach Worker 2

Youth Peace Center Of Roseland
08.2022 - Current

CPR

02-2017

Founder/Executive Director

Unity Social Network Council
11.2009 - 07.2012

Associate Of Business Administration - Business Administration And Management

Chicago State University
01.2009 - 05.2015

Volunteer

Ceasefire
12.2008 - 06.2009

Food Safety and Sanitation

09-2003

Certificate - Food Sciences And Technology

Richland Community College
09.2001 - 07.2002

Certificate - Construction Management

Richland Community College
05.2000 - 11.2000

Associate Of Applied Science - Business Management

MacMurray College
09.1997 - 05.1999

Certificate - Building Maintenance

Richland Community College
07.1997 - 09.1997
Steven WillsOutreach Coordinator