Summary
Overview
Work History
Education
Skills
Artist
Timeline
Generic

Steven Wills

Santa Rosa,CA

Summary

Driven and customer-focused professional with a proven track record at Goodwill Industries of the Redwood Empire, enhancing shopping experiences and maintaining high store standards. Excelled in customer engagement and POS system operation, demonstrating reliability and a positive demeanor. Skilled in fostering team collaboration and driving sales promotions to achieve and surpass goals. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

24
24
years of professional experience

Work History

Retail Associate

Goodwill Industries Of The Redwood Empire
10.2017 - 05.2024
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly arranged items according to size or color.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.

Sales Support Associate

Macy's
05.2010 - 06.2016

    Provided excellent customer service

    Stocked sales desks with supplies.

    Worked on the truck unload team.

    Processed merchandise and moved it to the floor.

Sales Associate

Mervyn's
05.2000 - 12.2008
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Bachelor of Arts - Management Studies

Sonoma State University
Rohnert Park, CA
01.1981

Skills

  • Reliability
  • Customer Engagement
  • Positive and engaging demeanor
  • Cash Handling Accuracy
  • Reliability and punctuality
  • Cleaning and sanitizing
  • Store maintenance
  • Sales Promotion
  • POS System Operation
  • Customer Service
  • Customer Assistance
  • Teamwork
  • Cash Handling

Artist

I have been a photographer for most of my life. I make art from my photos with apps and photo editors.Come view my art.

Have a good day.

Steven Wills

Timeline

Retail Associate

Goodwill Industries Of The Redwood Empire
10.2017 - 05.2024

Sales Support Associate

Macy's
05.2010 - 06.2016

Sales Associate

Mervyn's
05.2000 - 12.2008

Bachelor of Arts - Management Studies

Sonoma State University
Steven Wills