Steven Wilson
Flint,MI
Summary
Dynamic professional with a strong background in customer service and team leadership. Proven ability to foster teamwork and enhance customer experiences while maintaining high standards of quality and safety. Skilled in time management and relationship building, consistently going above and beyond to meet customer needs.
Overview
3
3
years of professional experience
Work History
Prepared Foods Associate
Sam's Club
02.2024 - Current
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Team Lead
Tim Hortons
05.2023 - 02.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Crew Member
Tim Hortons
06.2022 - 05.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
BBA - Finance
University of Michigan, Flint
Flint, MI05.2027
High School Diploma -
Durand Area High School
Durand, MI05.2024
Skills
- Customer service
- Time management
- Attention to detail
- Relationship building
- Product knowledge
Timeline
Prepared Foods Associate
Sam's Club
02.2024 - Current
Team Lead
Tim Hortons
05.2023 - 02.2024
Crew Member
Tim Hortons
06.2022 - 05.2023
BBA - Finance
University of Michigan, Flint
High School Diploma -
Durand Area High School