Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Steven Woll

Steven Woll

Food And Beverage Supervisor
Jacksonville,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking Kitchen Supervisor driven to maximize guest satisfaction with exceptional food. Train, discipline and motivate team members to new levels of excellence. Proven history of innovative dishes, effective leadership and maximized productivity. Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in Type management and extensive experience in food service. Committed to enhancing customer experiences while cutting overall costs.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Food and Beverage Supervisor

Lodge And Club
Ponte Vedra Beach, FL
05.2021 - Current
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Executive Steward

Ponte Vedra Inn & Club
Ponte Vedra Beach, FL
10.2018 - 05.2021
  • Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage.
  • Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
  • Checked recycling cans, removed garbage and put recyclables in correct bin.
  • Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
  • Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Documented kitchen inventory by reviewing stock and counting items.
  • Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.

Food and Beverage Captain

Ponte Vedra Inn & Club
Ponte Vedra Beach, FL
10.2016 - 10.2018
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Applied effective time management techniques to meet tight deadlines.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked well in a team setting, providing support and guidance.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed and maintained courteous and effective working relationships.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Worked flexible hours across night, weekend and holiday shifts.

Fine Dining Server

Ponte Vedra Inn & Club
Ponte Vedra Beach, FL
10.2013 - 10.2016
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Rolled silverware, set up tables and polished glassware and silverware.
  • Ran food from chefs to guest tables with dishes that required special serving techniques.
  • Took and submitted orders that accommodated customer preferences and dietary requirements.
  • Suggested wine pairings to go with specific menu items.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

Eisenhower High School
Rialto, CA
10.1973 - 06.1977

Skills

Portion control

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Certification

Certified Hospitality Super

Timeline

Food and Beverage Supervisor

Lodge And Club
05.2021 - Current

Certified Hospitality Super

10-2020

Executive Steward

Ponte Vedra Inn & Club
10.2018 - 05.2021

Food and Beverage Captain

Ponte Vedra Inn & Club
10.2016 - 10.2018

Fine Dining Server

Ponte Vedra Inn & Club
10.2013 - 10.2016

Eisenhower High School
10.1973 - 06.1977

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Steven WollFood And Beverage Supervisor