Steven Wood

- Ensured vehicle readiness by washing, fueling, and vacuuming customer vehicles and pool inventory.

- Delivered battery services by jump-starting vehicles, charging batteries, testing conditions, and replacing batteries or windshield wipers as needed.

- Coordinated shop and rental operations by topping off fluids, responding to wrecker calls, operating forklift, managing front desk duties, allocating rental vehicles, and processing invoices for returns.

• Managed daily operations of the business, including staff, sales, inventory, and accounting.
• Managed Avis Car Rental branch operations and daily customer service
• Trained staff on Avis service standards and rental procedures
• Coordinated fleet availability, scheduling, and transfer requests
• Processed rental agreements, returns, and billing documents
• Maintained records for reservations, maintenance, and vehicle status
• Inspected vehicles for damage, cleanliness, and road readiness
• Resolved customer questions and rental contract concerns
• Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
• Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.

• Led RadioShack sales floor operations and daily customer service.
• Managed associate schedules, coaching, and performance conversations.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Processed sales, returns, and cash handling through POS systems.
• Oversaw inventory counts, stockroom organization, and replenishment.
• Maintained merchandising displays and store visual standards.
• Guided customers on electronics products, accessories, and service plans.
• Handled vendor shipments, receiving, and store asset tracking.
• Recruited, trained and supervised new employees.