Summary
Overview
Work History
Education
Skills
Timeline
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Steven Woods

Far Rockaway,NY

Summary

Highly motivated and experienced proprietor and consultant, who is passionate about entrepreneurship and building successful, sustainable businesses. Demonstrated experience leading teams, launching new products and achieving growth objectives. A proven communicator and relationship builder! Adopting A.I. Technology to improve business processes and streamline tasks.

Overview

29
29
years of professional experience
13
13
years of post-secondary education

Work History

Sole Proprietor/Small Business Consultant

Encore2wo
5 2018 - Current
  • Oversee all aspects of small business consultancy and E-Commerce platforms
  • Responsible for day-to-day operations of the business include sales, advertising, product development, and collaboration with third-party vendors; A.I
  • Integration in all aspects of business
  • Consulting for, and collaboration with other small businesses in all areas, including development and, Change Management (Assessing& Analyzing, creating change management plan with key stakeholders, and developing strategies for communication and training)
  • Provide expertise and training in content management, technical support, and inventory management.

Manager Change Management\Business Process\Training

Sitel Corporation
03.2015 - 07.2016
  • Manager of Change Management for Sitel (Globally), specifically for the global implementation of SAP affecting 60,000+ associates
  • As part of the Global Sponsorship team, Managed OCM, including communications, surveys, branding, and information flow for all project-related activities
  • Developed marketing materials, change workshops bi-weekly communications on a global basis
  • Conducted surveys, managed KPI, and worked with management and key stakeholders to implement change
  • Managed business process team (4 individuals) who have responsibility for the development of Sitel's global SAP business processes
  • Developed overall training plan and assists training with analysis and design of training curriculum and methodology

Change Management Lead\SAP Trainer P2P

AIG (Consultant)
03.2014 - 03.2015
  • Develop effective change management and communications strategies for Finance Group and SAP Users at AIG
  • Developed and managed change strategy and conducted training needs analysis
  • Provide formal classroom, seminars, workshops, and web-based training nationally in SAP for AIG's Procure to Pay process
  • Create different levels of training for broad user community; Maintenance of training calendars
  • Provide support for over 6000 SAP users in the United States
  • Creation of all training documents, including course manuals, workbooks, aids, Quick Reference Guides
  • Maintain training data in an SAP training environment.

SAP Lead Trainer

Interpublic Group (Consultant)
05.2011 - 05.2012
  • Developed change management strategies, including communication and training materials for several IPG deployments
  • Developed effective communication strategies for new deployments
  • Provided Class Room training for over 32 SAP-based courses for this top 4 advertising Firm
  • Courses covered the range of SAP modules, including Procure to Pay with Accounts Payable, Order to Cash, Financials, and Reporting
  • Training covers both SAP GUI-based transactions and Netweaver Portal applications
  • Creation of training documents and work instructions for all courses and related transactions
  • Creation of exercise sheets for all classes
  • Developed training methods for various levels of end-users from upper management to new hires.

Senior Consultant/Team Lead/Trainer

Capgemini
05.2006 - 03.2009
  • Provided a high level of functional and configuration expertise to various Cap Gemini Clients with SAP ERP Modules; four full Life Cycle implementations (ECC & R/3, SRM); Several upgrades projects; Implementation experience includes blueprint, realization, integration testing, training, data conversion and migration, knowledge transfer, cutover and go-live, and support
  • Worked on Change Management and Cutover Teams for several SAP implementations, providing communications and training initiatives; Developed superuser groups, facilitating global workshops with key stakeholders; Creation of UAT Test scenarios and test scripts
  • Made use of excellent training and technical writing skills; Delivered end-user training via web conference, instructor-led, and self-paced learning methods in MM, SRM, and A/P
  • Performed customizations based on business processes, impact analysis, and process re-engineering; developed functional specifications and configuration documents, test scripts, and development of training materials.

Project Manager, e-Procurement

Panasonic Corp (Vedior) New Jersey
09.2005 - 12.2005
  • Managed various teams for Sap Supply Chain Implementation at Panasonic
  • Provided technical, process, and configuration expertise with SAP SRM, Supply Chain (EDI/XML), SUS and Bidding Engine, SAP Workflow Approval/Org Structure (new user, shopping cart, and P.O
  • Approvals) to Panasonic personnel in the implementation of SAP initiatives: assist in writing and developing enhancements to the Procure to Pay initiative; interface with technical consultants and SAP support to solve issues; create and monitor OSS tickets
  • Create communications including business process documents, training packages, business rules, catalog formats, onboarding requirements, project plans to facilitate the use of the eProcurement system
  • Ensure technical and business requirements are up to date and maintained with the current process requirements
  • Develop comprehensive business processes for all indirect procurement activity.

SAP e-Sourcing Coordinator

Deutsche Bank
05.1995 - 10.2004
  • SAP e-Sourcing Coordinator: U.S. Region: Full life cycle implementation of SAP MM and EBP 3.5; SAP SRM and Catalog configuration and reporting; Manage supplier onboarding process and catalog management; including punch-out's and internal catalogs (Requisite); Create Business Process documentation; confer with developers, business units and client community to ensure effective implementation
  • SAP Administrator - Managed the daily operations of the SRM/EBP procurement module for U.S
  • Region, including user administration, ABAP debugging/BASIS Support, SAP Workflow and maintaining organizational structure; UAT testing for enhancements and writing training documents; Set up and managed the SAP help desk for support of U.S
  • I.T. Procurement Manager: Extensive procurement background, including RFP/RFQ creation, negotiation, sourcing, and contract management. Managed legacy Technology Purchasing Group. This group purchased all technology for the U.S., including PC's, Servers, Software, Peripherals, Communication devices, and maintenance agreement

Education

Master In Counseling - Counseling

Liberty University
Lynchburg, VA
01.2017 - Current

Master of Divinity -

Liberty University
01.2014 - 01.2016

MA Religion -

Liberty University
01.2011 - 05.2013

BS/Business Management - Business

Metropolitan College
09.1987 - 06.1989

Skills

Adobe Captivate

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Timeline

Master In Counseling - Counseling

Liberty University
01.2017 - Current

Manager Change Management\Business Process\Training

Sitel Corporation
03.2015 - 07.2016

Change Management Lead\SAP Trainer P2P

AIG (Consultant)
03.2014 - 03.2015

Master of Divinity -

Liberty University
01.2014 - 01.2016

SAP Lead Trainer

Interpublic Group (Consultant)
05.2011 - 05.2012

MA Religion -

Liberty University
01.2011 - 05.2013

Senior Consultant/Team Lead/Trainer

Capgemini
05.2006 - 03.2009

Project Manager, e-Procurement

Panasonic Corp (Vedior) New Jersey
09.2005 - 12.2005

SAP e-Sourcing Coordinator

Deutsche Bank
05.1995 - 10.2004

BS/Business Management - Business

Metropolitan College
09.1987 - 06.1989

Sole Proprietor/Small Business Consultant

Encore2wo
5 2018 - Current

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