Summary
Overview
Work History
Education
Skills
Timeline
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Steven Wright

Brooklyn,NY

Summary

Dynamic Sales and Stock Professional, with a proven track record adept in staff training and enhancing customer service quality. Leveraged relationship-building and sales expertise to manage over $2M in products, significantly boosting customer satisfaction. Skilled in using POS systems and maintaining high stock levels, demonstrating exceptional verbal communication and product knowledge.

Overview

14
14
years of professional experience

Work History

Sales Manager

Paragon Sports
08.2018 - 06.2024
  • Train Employees on Products and Procedures as well as identify and address staff training and coaching needs
  • Identify and implement strategies to enhance quality of customer service
  • Greet and engage with customers while providing them with premium service. Recommended product and services based on their individual needs
  • Assisted managing Stockroom by overseeing shipping and receiving functions. Responsible for over 2Million in Product
  • Handled complexed and escalated customer service issues
  • Ensured items were sufficiently stocked and displayed
  • Knowledge of POS systems

Medical Assistant

Mount Sinai Health System
01.2010 - 06.2018
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
  • Obtained client medical history, medication information, symptoms, and allergies
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff
  • Helped improve patient outcomes by educating and advising on relevant treatments and care

Education

Medical Assistant Cerification -

Sanford Brown Institute
New York, NY
07-2009

High School Diploma -

Nazareth HS
Brooklyn, NY
06-1994

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Verbal and written communication
  • Product knowledge
  • Sales expertise

Timeline

Sales Manager

Paragon Sports
08.2018 - 06.2024

Medical Assistant

Mount Sinai Health System
01.2010 - 06.2018

Medical Assistant Cerification -

Sanford Brown Institute

High School Diploma -

Nazareth HS

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Steven Wright