Steven Wright

I was actually first hired by the Zoo to become a part of the Special events Team. I worked my first season of Zoo Lights as part of this crew. This involved many different facets pertaining to zoo lights with a focus on working group events that would rent the Venue during that time. I continued briefly with Events after Zoo Lights. Then my work began to shift into Guest engagement. I was kind of in a "Hybrid" situation for awhile, hosting The Rotary Club once a week in the Venue and sometimes other events in the venue and working Admissions and/or Gift Shop the rest of the time. I have now worked three zoo light seasons, the last two of which have been at Admissions/Gift shop. and two regular full seasons. Come November I will have worked at the Zoo a total of three years.

Most of my time at the Zoo then has been as a welcoming presence at the gate and/or the the gift shop as people enter and exit the Zoo.

• Developed strong relationships with clients, leading to increased satisfaction and repeat business.
• Strengthened communication within the engagement team through regular meetings and updates.
• Collaborated with cross-functional teams to ensure seamless project execution and alignment of goals.

• Ensured consistent high-quality dishes by adhering to standardized recipes and strict quality control measures.
• Demonstrated versatility by efficiently working across various stations within the kitchen as needed.
• Maintained a safe and sanitary work environment by following strict food handling guidelines and regular cleaning schedules.
• Expedited customer orders with prompt and accurate plate assembly, ensuring top-notch presentation standards.
• Developed strong multitasking abilities, managing multiple orders simultaneously while maintaining attention to detail.
• Fostered a positive work atmosphere through enthusiasm, dedication, and a strong work ethic, leading to increased team morale.
• Established positive working relationships with colleagues through effective communication and teamwork strategies.
• Restocked food items throughout shift to provide head chef with proper ingredients for dishes.
• Assisted head chef in preparing and serving food.
• Contributed to increased guest satisfaction by consistently preparing dishes that met or exceeded expectations in taste and presentation.
• Operated fryer and cooked meats on grill.
• Reduced food waste through proper inventory management, portion control, and timely utilization of ingredients.
• Followed recipes and food presentation standards at. Lago Vista Grill.
• Complied with sanitation and nutrition regulations and safety standards.
• Prepped daily menu items to quickly deliver upon request.
• Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
• Rotated through all prep stations to learn different techniques.
• Observed different kitchen chefs' preparation of sauces, breads, and other items to gain knowledge in diverse cooking and baking techniques.
• Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
• Measured high demand spices and commonly used ingredients to prevent overages and waste.
• Evaluated food products to verify freshness and quality.
• Utilized culinary techniques to create visually appealing dishes.
• Disciplined and dedicated to meeting high-quality standards.
• Worked closely with front-of-house staff to facilitate excellent customer service.
• Set up and broke down kitchen for service.

• Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
• Installed stonework according to landscape design plan and client specifications.
• Maintained healthy lawns and gardens by performing regular mowing, trimming, and fertilization tasks.
• Maintained grounds by trimming, weeding, and general clean-up.
• Improved client satisfaction by providing timely and efficient landscaping services.
• Exceeded customer expectations with consistent follow-up on project progress, tailored solutions based on their feedback.
• Preserved plant health through proper pruning, watering, and pest control measures.
• Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
• Worked in multiple areas of the nursery, potting trees and plants.
• Helped with unloading and receiving, and moving of all trees and plants.
• Kept plants and trees watered and cared for until they were sold or used in projects.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

• Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners.
• Recorded symptoms and documented medical observations to inform treatment decisions.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Assisted with radiographic imaging procedures to provide veterinarians with vital information needed to make accurate diagnoses and treatment recommendations.
• Collaborated with the veterinary team in emergency situations, providing critical support to stabilize patients quickly and effectively.
• Administered medications to animals in treatment and documented changes in condition.
• Promoted animal welfare through educating pet owners on proper nutrition, exercise, and grooming habits.
• Enhanced clinic efficiency by maintaining clean and organized work areas, preparing instruments, and sterilizing equipment.
• Aided in dental cleanings for patients as part of preventative healthcare measures, promoting long-term oral health for pets under our care.
• Contributed to successful surgeries by providing pre-and post-operative care for patients, ensuring a smooth recovery process.
• Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
• Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
• Improved patient care by assisting veterinarians in administering treatments and medications.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
• Supported the veterinarian during euthanasia procedures by comforting clients throughout the difficult process while demonstrating empathy toward their emotional needs.
• Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
• Ensured proper restraint techniques were employed during examinations or procedures to protect both staff members and animals from harm.
• Restrained animals to protect veterinarians from potential harm.
• Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
• Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
• Cleaned, sterilized and maintained surgical instruments and equipment.
• Prepared animals for surgical procedures.
• Maintained clean and safe animal living areas.
• Administered injections, oral medications and topically applied medications prescribed by veterinarian.
• Collected and processed samples for laboratory testing.
• Observed animals for signs of distress or illness.
• Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
• Restrained animals for examination and treatment.
• Followed safety protocols for handling animals.
• Monitored vital signs and provided nursing care for animals.
• Assisted in examination and treatment of animals in veterinary clinic.
• Assisted veterinarians with euthanasia of animals.