Steven Yerian
Athens,Ohio
Summary
Dynamic operations manager with a proven track record at Walmart, excelling in performance analysis and customer relationship building. Enhanced employee engagement and satisfaction while driving strategic business development initiatives. Skilled in financial administration, I successfully reduced operational costs through process improvements, fostering a culture of collaboration and continuous learning.
Overview
22
22
years of professional experience
Work History
Partner
JMS LLC
10.2013 - Current
- Collaborated with colleagues and support staff to maximize team efficiency.
- Cultivated a positive work environment within the firm by promoting collaboration among colleagues.
- Conducted in-depth financial analysis to guide firm's investment decisions, maximizing returns.
Operations Manager
Rural King
10.2022 - 06.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
Manager
Walmart
09.2003 - 10.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Increased market share with strategic business development efforts, expanding into untapped markets.
Education
Bookkeping Certification - Bookkeeping
Coursera
Mountain View, CA06-2025
Bachelor of Science - Business Administration
UMASS
Amherst, MA08-2022
Skills
- Customer relationship building
- Marketing
- Performance analysis
- Knowledgeable in [software]
- Administrative management
- Operations management
- Recruitment and hiring
- Strategic planning
- Financial administration
- Conflict resolution
- Data analysis
- Business development
- Market analysis
Timeline
Operations Manager
Rural King
10.2022 - 06.2025
Partner
JMS LLC
10.2013 - Current
Manager
Walmart
09.2003 - 10.2022
Bookkeping Certification - Bookkeeping
Coursera
Bachelor of Science - Business Administration
UMASS