STEVEN YODER
ALIQUIPPA,US
Summary
Versatile and results-driven professional with extensive experience across logistics and customer service sectors, notably with Elite Transit Solutions. Excelled in streamlining operations, enhancing customer satisfaction, and improving delivery efficiency, achieving a 98% on-time delivery rate. Skilled in drafting, problem-solving, and leveraging Microsoft Office to analyze and optimize logistics processes. Demonstrates exceptional communication and organizational skills, contributing to team success and operational excellence.
Overview
8
8
years of professional experience
Work History
Dispatcher
SNM Logistics
Oadkdale, PA
08.2024 - Current
- Aligned schedules with equipment readiness and load urgency.
- Streamlined customer communication.
- Kept track of dispatch board and modified call importance accordingly.
- Dispatched staff, machinery, and service units to specific sites via telephone instructions.
- Adjusted plans based on daily requirements and service needs efficiently.
- Advised drivers on pending issues for smooth operations.
RURAL MAIL CARRIER
USPS
Pittsburgh, US
03.2024 - Current
- Deliver mail to rural addresses, ensuring timely and accurate distribution
- Maintain detailed records of deliveries and undeliverable mail
- Resolve delivery issues, enhancing customer satisfaction and trust
- Operate postal vehicles safely across varied terrains
- Contribute to team efficiency by assisting with route planning and adjustments
AMAZON DELIVERY DRIVER
TDA Logistics LLC
Coraopolis, US
09.2023 - 01.2024
- Conducted pre-trip checks ensuring vehicle readiness.
- Ensured safety of merchandise during transportation by properly securing it in loaded trucks.
- Delivered goods with attention to safety.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
CUSTOMER SERVICE REPRESENTATIVE
Highmark Health
Pittsburgh, US
05.2023 - 09.2023
- Provide efficient and quality customer support to our Medicare members
LOGISTIC PLANNER
Elite Transit Solutions
Pittsburgh, US
10.2021 - 10.2022
- Maintain communication with various vendors to schedule shipments cross-country
- Analyze current scheduling methods to improve scheduling format
- Work with brokers to improve transit time of shipments
- Effectively and efficiently reschedule appointments to keep customer and consumer happy
SALES SUPPORT SPECIALIST
Mortgage Connect LP
Coraopolis, US
10.2020 - 08.2021
- Supported the sales staff with client calls, client information packets, documented and reported on all escalated items throughout the company
- Created informative up to date newsletters for client and sales team to review bi weekly
DRAFTER I
ASG
Pittsburgh, US
07.2019 - 10.2020
- Delivered packages for Amazon using blue vans and rented box trucks, ensuring timely deliveries
- Handled up to 150 packages daily, maintaining a 98% on-time delivery rate
- Navigated complex routes efficiently, reducing delivery times and fuel costs
- Collaborated with dispatchers to optimize delivery schedules and address issues promptly
- Enhanced customer satisfaction through accurate and courteous service
- Efficiently deliver packages, ensuring timely and accurate deliveries to enhance customer satisfaction and meet daily targets
- Ensured safety and efficiency by inspecting vehicles daily, reducing operational downtime by 15%
- Collaborated with Verizon to draft and post business cable and phone line layouts, enhancing service efficiency
- Developed detailed drafts for business cable and phone lines, ensuring accurate and timely installations
- Partnered with Verizon to create and post drafts for business infrastructure, improving communication reliability
OPERATIONS MANAGER
ServiceLink
Coraopolis, US
07.2016 - 08.2018
Education
BACHELOR OF SCIENCE - APPLIED MATHEMATICS
Robert Morris University
Moon Township01.2015
Skills
- Drafting
- Problem-solving
- Team Work
- Reliability
- MATLAB
- SQL
- Visual Basic
- Flexibility
- Sales Support
- Writing skills
- Logistics
- Communication skills
- Customer service
- Supply chain
- Demand planning
- Computer skills
- Microsoft Office
- Organizational skills
- Data collection
- Analysis skills
- Driving
Personal Information
Date of Birth: 03/11/92
Additionalinformation
Excellent communication skills, organizational and critical thinking skills, leadership skills, time management, strong work ethic, strong commitment to work, uses Microsoft Office, and analytical skills., Led team of appraisers across multiple states, ensuring consistent performance and compliance., Generated daily performance reports, identifying areas for improvement and driving efficiency., Managed remote teams, fostering collaboration and maintaining high standards of service., Implemented performance tracking systems, resulting in measurable improvements in appraiser output.
References
References available upon request.
Timeline
Dispatcher
SNM Logistics
08.2024 - Current
RURAL MAIL CARRIER
USPS
03.2024 - Current
AMAZON DELIVERY DRIVER
TDA Logistics LLC
09.2023 - 01.2024
CUSTOMER SERVICE REPRESENTATIVE
Highmark Health
05.2023 - 09.2023
LOGISTIC PLANNER
Elite Transit Solutions
10.2021 - 10.2022
SALES SUPPORT SPECIALIST
Mortgage Connect LP
10.2020 - 08.2021
DRAFTER I
ASG
07.2019 - 10.2020
OPERATIONS MANAGER
ServiceLink
07.2016 - 08.2018
BACHELOR OF SCIENCE - APPLIED MATHEMATICS
Robert Morris University
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