STEVEN YODER
ALIQUIPPA
Summary
Dynamic professional with a proven track record at ServiceLink, excelling in problem resolution and logistics analysis. Adept at enhancing customer satisfaction through effective communication and strategic planning. Recognized for improving service quality and fostering strong vendor relationships, ensuring timely and efficient operations. Committed to delivering exceptional results in fast-paced environments.
Overview
1
1
year of professional experience
Work History
IN BUILDING SUBSTITUTE
Kelly Services
Monaca
08.2025 - Current
- Guided students in diverse subjects, enhancing understanding and fostering a supportive environment.
- Adapted quickly to diverse classroom environments, ensuring uninterrupted instruction and steady student progress across multiple subjects.
- Maintained accurate attendance records and implemented lesson plans to uphold curriculum standards and school policies.
- Provided individualized support to students, fostering a positive atmosphere and encouraging active participation in learning activities.
- Worked closely with permanent staff to seamlessly transition between classrooms, promoting consistency and teamwork throughout the school day.
- Assessed classroom dynamics and modified teaching approaches to enhance student engagement.
DISPATCHER
SNM Logistics
Imperial
08.2025 - 08.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 21 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
RURAL MAIL CARRIER
USPS
Pittsburgh
- Deliver mail to rural addresses, ensuring timely and accurate distribution.
- Maintain detailed records of deliveries and undeliverable mail.
- Resolve delivery issues, enhancing customer satisfaction and trust.
- Operate postal vehicles safely across varied terrains.
- Contribute to team efficiency by assisting with route planning and adjustments.
AMAZON DELIVERY DRIVER
TDA Logistics LLC
Coraopolis
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
CUSTOMER SERVICE REPRESENTATIVE
Highmark Health
Pittsburgh
- Provide efficient and quality customer support to our Medicare members.
LOGISTIC PLANNER
Elite Transit Solutions
Pittsburgh
- Maintain communication with various vendors to schedule shipments cross-country.
- Analyze current scheduling methods to improve scheduling format.
- Work with brokers to improve transit time of shipments.
- Effectively and efficiently reschedule appointments to keep customer and consumer happy.
SALES SUPPORT SPECIALIST
Mortgage Connect LP
Coraopolis
- Supported the sales staff with client calls, client information packets, documented and reported on all escalated items throughout the company.
- Created informative up to date newsletters for client and sales team to review bi-weekly.
DRAFTER I
ASG
Pittsburgh
- Collaborated with Verizon to draft and post business cable and phone line layouts, enhancing service efficiency.
- Developed detailed drafts for business cable and phone lines, ensuring accurate and timely installations.
- Partnered with Verizon to create and post drafts for business infrastructure, improving communication reliability.
- Collaborated with engineers to refine design specifications and requirements.
- Reviewed and revised existing drawings for accuracy and compliance.
OPERATIONS MANAGER
ServiceLink
Coraopolis
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Education
BACHELOR OF SCIENCE - APPLIED MATHEMATICS
Robert Morris University
Coraopolis, PA12.2015
Skills
- Problem resolution
- Logistics analysis
- Customer needs assessment
- Data entry
- Transportation planning
- Performance tracking
- Prioritization
- Scheduling coordination
- Effective negotiation
- Planning and implementation
Timeline
IN BUILDING SUBSTITUTE
Kelly Services
08.2025 - Current
DISPATCHER
SNM Logistics
08.2025 - 08.2025
RURAL MAIL CARRIER
USPS
AMAZON DELIVERY DRIVER
TDA Logistics LLC
CUSTOMER SERVICE REPRESENTATIVE
Highmark Health
LOGISTIC PLANNER
Elite Transit Solutions
SALES SUPPORT SPECIALIST
Mortgage Connect LP
DRAFTER I
ASG
OPERATIONS MANAGER
ServiceLink
BACHELOR OF SCIENCE - APPLIED MATHEMATICS
Robert Morris University