Steven Ysbeck
Miami,FL
Summary
Adept at leading teams and enhancing operational efficiency, demonstrated during tenure at A and R Energy Inc. Skilled in problem-solving and effective communication, consistently delivering projects on time and maintaining high standards of workmanship. Recognized for punctuality and a dedicated work ethic, achieving increased customer loyalty and workplace safety.
Overview
12
12
years of professional experience
Work History
Deck Hand
Private Owner
Miami, FL
06.2020 - Current
- Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
- Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
- Inspected and maintained deck equipment and supplies.
- Performed maintenance tasks such as painting, chipping rust, and greasing equipment to extend the lifespan of onboard assets.
Private Driver
Uber
Miami, FL
06.2020 - Current
- Coordinated airport pick-ups and drop-offs efficiently so that passengers arrived at their destinations on time without hassle.
- Received positive feedback from clients regarding overall driving performance, contributing to a strong reputation as a professional private driver.
- Resolved conflicts professionally when dealing with difficult passengers or challenging situations during trips.
- Adapted quickly to changing circumstances or unexpected events while on the road, ensuring minimal disruption to clients'' plans.
Sheet Metal Foreman
A and R Energy Inc
The Bronx, NY
04.2015 - 06.2020
- Ensured timely project completion by closely monitoring progress and adjusting resources as needed.
- Increased overall project efficiency by effectively delegating tasks and managing a team of sheet metal workers.
- Enhanced workplace safety by implementing strict safety protocols and conducting regular equipment inspections.
- Maintained high-quality standards in workmanship by regularly reviewing completed work and providing feedback to team members.
Customer Service Representative
Doctor Diabetic Supply
Miami, FL
03.2012 - 02.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Physical Therapy Aide -
Robert Morgan Educational Center And Technical College
Miami, FLSkills
- Punctuality
- Flexibility
- Crew Leadership
- Effective Communication
- Dedicated Work Ethic
- Customer Service
- Problem-Solving
Timeline
Deck Hand
Private Owner
06.2020 - Current
Private Driver
Uber
06.2020 - Current
Sheet Metal Foreman
A and R Energy Inc
04.2015 - 06.2020
Customer Service Representative
Doctor Diabetic Supply
03.2012 - 02.2015
Physical Therapy Aide -
Robert Morgan Educational Center And Technical College