Summary
Overview
Work History
Education
Skills
Timeline
StoreManager
Steven Zeigler

Steven Zeigler

South Gate,CA

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. My main thing is if given the chance I will blow you away and let my results speak for themselves. We are going to rule this.









Overview

13
13
years of professional experience

Work History

Store Manager

Anchor Blue
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised guests at front counter, answering questions regarding products.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assisted in recruiting, hiring and training of team members.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reported issues to higher management with great detail.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Trained new employees on proper protocols and customer service standards.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Assisted with hiring, training and mentoring new staff members.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Emergency Medical Dispatcher

Vital Care EMS
02.2020 - 08.2022
  • Reduced risks and emergency response issues by observing public safety field units.

Night Manager

The Golden Ganja
09.2012 - 04.2017
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assessed and adjusted staffing levels to meet operational demands.
  • Managed Number employees in delivering smooth, productive night shift operations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Implemented cost-saving measures to maximize profit margins.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Conducted nightly inventory management procedures to track sales and stock levels.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Created nightly shift task lists to assign duties to each employee.
  • Trained and mentored new and existing staff to achieve best practices.
  • Built constructive working relationships to aid staff loyalty, motivation and productivity.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Defined clear targets and objectives and communicated to other team members.
  • Developed detailed plans based on broad guidance and direction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained accurate delivery, sales and inventory records for good stock management.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Coordinated vendor and supplier activity for timely delivery of products and services.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Processed customer orders quickly and accurately to meet dispatch targets.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Launched quality assurance practices for each phase of development
  • Supervised security personnel in upholding staff, customer and building safety.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Tow Truck Driver

United Towing Services
09.2009 - 11.2016
  • Operated with safety and skill to avoid accidents and delays.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
  • Completed routine maintenance on truck to keep in working order.
  • Conducted efficient cargo transfers to maintain route schedules.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Inspected load security and checked for damages.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Removed and unloaded packages from Type trucks for customer deliveries, using extreme care to avoid damage to goods.
  • Delivered exceptional tow truck service across region and liaised with local authorities.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Transported hazardous materials and oversized shipments without incident.

Dispatcher Manager

United Towing Services
Downey, CA
2009.08 - 2016.10
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.

Education

Emergency Medical Dispatch? - Emergency Dispatching

International Academies of Emergency Dispatch
Salt Lake City, UT
10.2020

High Diplola - Business Education, Management, Football, Computer

Columbus High School Downey, California
Downey, CA
06.2004

Skills

  • ADP Workforce Now
  • Sales Expertise
  • IBM SPSS Statistics
  • Veritas NetBackup
  • Microsoft Visual Basic
  • Microsoft Dynamics
  • Microsoft Office
  • Goals and Performance
  • Apple macOS
  • LinkedIn
  • Order Management
  • YouTube
  • Google Analytics
  • Staff Management
  • Project Management
  • Inventory Management
  • Facebook
  • Microsoft Excel
  • Merchandising
  • Microsoft SharePoint
  • Manage Contracts
  • Employment Law
  • the MathWorks MATLAB
  • Writing
  • Microsoft Access
  • Accounting
  • Teradata Database
  • Oracle E-Business Suite Financials
  • Oracle Fusion Applications
  • Confluence
  • Financial Forecasting
  • Tableau
  • Accounting Techniques
  • Time Management
  • Team Leadership
  • Manage Budgets
  • IBM Domino
  • Microsoft Project
  • Sales Activities
  • Maximizing Profitability
  • Adobe Systems Adobe Photoshop
  • Google Docs
  • Adobe Systems Adobe Creative Cloud
  • Symantec
  • Business Management Principles
  • Customer Service
  • Store Opening and Closing Procedures
  • Microsoft Windows
  • Accurate Cash Handling
  • Order Supplies
  • Filemaker Pro
  • Nagios
  • Microsoft Visio
  • Apple Final Cut Pro
  • Adobe Systems Adobe Acrobat
  • Oracle PeopleSoft
  • IBM InfoSphere DataStage
  • Statacorp Stata
  • Marketo Marketing Automation
  • SAP
  • Cost Management
  • Splunk Enterprise
  • Blackbaud the Raiser's Edge
  • IBM Notes
  • Supply Chain Management
  • Microsoft Internet Explorer
  • Employee Motivation
  • Intuit QuickBooks
  • Product and Service Sales
  • Financial Management
  • Mentoring
  • Microsoft Outlook
  • Google AdWords
  • McAfee
  • Management Team-Building
  • Staff Training
  • Financial Statements

Timeline

Emergency Medical Dispatcher

Vital Care EMS
02.2020 - 08.2022

Night Manager

The Golden Ganja
09.2012 - 04.2017

Tow Truck Driver

United Towing Services
09.2009 - 11.2016

Dispatcher Manager

United Towing Services
2009.08 - 2016.10

Emergency Medical Dispatch? - Emergency Dispatching

International Academies of Emergency Dispatch

High Diplola - Business Education, Management, Football, Computer

Columbus High School Downey, California

Store Manager

Anchor Blue

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Steven Zeigler