STEVEN ZIMMER

• Provided feedback to editors on rough cuts and edited scenes.
• Worked with producers to ensure that all deadlines were met.
• Fluent in various open access content management systems such as Indesign, Photoshop, Drupal
• Host Cedar Valley Youth Poet Laureate

• Operated equipment such as scanners and scales correctly during checkout process.
• Provided customer service support for inquiries, complaints, and returns.

• Operated equipment such as scanners and scales correctly during checkout process.
• Provided customer service support for inquiries, complaints, and returns.

• Sold various products by explaining unique features and educating customers on proper application or usage.
• Increased purchase amounts by cross-selling with similar products.
• Tracked company inventories, moved excess stock and arranged products to improve sales.

· Completed 1-year residential, team-based National Service program serving communities across the Nation.

· Supervised, coached, and mentored 9 team members, planned, and implemented daily/weekly schedules

· Coordinated project logistics with supervisors, liaisons, and project sponsors to complete tasks collaboratively

· Managed a total budget of $40,000; completed weekly reports to provide quantifiable data on service performed and community impacts

· Completed project briefings, debriefings, portfolios, and biographical brochures to detail relevant project information while meet all designated project deadlines for efficient mission completion and staff communication

· Advised Corps Members on strengthening professional development, stress regulation and interpersonal growth through service-learning discussions, 1-on-1 meetings with individual members and regular physical training sessions

· Directed successful inquiries and reported incidents of misconduct and enforced program policies and disciplinary procedures while informing supervisors on safety risks and performed risk assessments at work locations

· Oversaw, directed and completed independent service hours separate from the project scope

· Recorded and controlled attendance, absences, sick leave and vacation requests

· Maintained safety procedures operating a 15-passenger vehicle in compliance with fleet vehicle operation standards

· Addressed sensitive topics with members like personal hygiene, sexual harassment, and team conflict

• Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
• Removed and replaced old hardware during routine upgrades and system repairs.
• Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.
• Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
• Completed project to upgrade PCs to save company more than $300,000 in hardware costs.

• Maintained helpdesk and maintenance activities between customer calls and vendor interactions.
• Input customer service orders and tracked orders through to completion.

• Performed visual final inspections and documentation prior to assembly, resulting in 100% quality of products.
• Documented actions by completing production and quality forms.
• Kept workstation organized and orderly, making sure production parts, tools, test equipment and documentation were properly stored and maintained.

Volunteer at following organization

Organized team efforts in recovery projects in Texas for Hurricanes Harvey - coordinating Americorps shelter operations, mucking and gutting, and reporting quantifiable data

• Eastern Shore Land Conservancy and Education Center - Child care, lesson planning, grounds maintenance, chesapeake bay maintenance
• Pennsylvania Horticultural Society - landscaping, grounds maintenance, convention representation and coordination