STEVEN ZUNIGA
Customer Care Team Specialist
Orlando,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
SUMMARY OF QUALIFICATIONS High performer, with over 6 years' of military leadership background. Great manager with excellent interpersonal skills, resourceful, problem solving skills, and always willing to share technical guidance and expertise. Poses a strong ability to interact with a diverse population of varying cultural and ethnic backgrounds with ease. Military Veteran with an honorable discharge, bilingual (Spanish & English) with understanding of French and Portuguese, have a driver license, passport holder, and holding a TS/SCI clearance.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Customer Care Specialist
Sedgwick Claims Management
Orlando, FL
08.2023 - Current
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer inquiries via phone, email and web-based platforms.
- Kept accurate records to document service actions and discussions.
- Took ownership of customers issues to follow problems through to resolution.
Civil Affairs Airborne
US Army Reserve
Homestead, FL
10.2022 - Current
- Communicated with command centers to develop and execute tactical plans.
- Led team in developing strategic plans to meet operational objectives.
- Planned and coordinated tactical movements of personnel and equipment.
- Trained and mentored personnel in combat operations and tactics.
- Handled administrative requirements, maintained records and submitted operational reports.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
Audiovisual Technician
Peerson Audio
Jupiter, FL.
04.2023 - 08.2023
- Programmed and operated audio-visual equipment to support big and small live events, while ensuring upmost client satisfaction
- Completed and oversaw rack fabrication
- Provided technical support for events, presentations, seminars, and hearings in timely manner
- Performed service and system maintenance as directed
- Tested and repaired system circuit boards to component level using variety of instruments
- Pulled and terminated variety of cables
- Maintained documentation on all tested and calibrated audio and visual equipment after verify proper operation
- With safety always on mind was able to guide decision-makers with technical advice on product selection and operation.
Security Officer
The Everglades Club
West Palm Beach, FL.
01.2023 - 03.2023
- Patrolled the perimeter of an exclusive 18-hole golf course, and multiple private properties each shift to ensure gates were locked, security cameras functioned, and no unauthorized persons loitered around the property
- Compiled daily notes for supervisor, reporting needing equipment repairs and unusual occurrences
- Exercised astute judgment, calling the police for multiple emergencies and trespassers, all resolved without detriment to the businesses
- Monitored the entrance of 200+ members per shift, greeting, directing, and reporting unusual activity
- Communicated with a team of 3-4 guards posted throughout the facility, alerting them to potential threats or incidents
- Observed security footage of 5 entry points each shift
- Locked 3 entry points at the end of each shift, ensuring all employees and visitors had vacated
- Responded to medical emergencies for injured staff and visitors/members while assessing the situation and preparing them for the medical personnel to arrive.
Branch Banker
PNC Bank
West Palm Beach, FL.
01.2022 - 01.2023
- 40 hours per Week;
- Focused on the consultative sales process to proactively identify and meet the financial needs of customers or prospects
- Maintained focus on acquiring new customer accounts and/or deepening existing customer relationships through a variety of activities and consulting
- Responsible for processing transactions as well as working as a member of the management staff
- Consultative sales process and financial needs assessment to build a thorough customer profile and identify short- and long-term financial needs
- Maintained a position of trust and responsibility by keeping all business confidential
- Maintained an in-depth knowledge of consumer and small business products/services and recommend appropriate solutions using value proposition, maintaining records, reports, and procedures
- Utilized marketing tools to proactively reach out to customers and set appointments for periodic financial reviews
- Established close working relationships with assigned business partners (mortgage, business banking officers and investment executives), referring customers when appropriate to provide timely financial solutions.
Team Leader / Bridge Crew Chief
U.S Army
Fort Hood, TX
12.2016 - 01.2022
- 60 hours per Week; Squad, ; permanent employee;, , multiple locations
- Lead a team of five individuals while attached to a heavy construction platoon and mentored them with discipline, respect and dignity
- Responsible for overseeing all activities within a team including professional development, combat readiness, efficient and proper maintenance of the equipment
- Maintained effectiveness by planning, and delegating the work load to the team and supervise the task to be completed to the standards
- Responsible for the communication and dissemination of information to team members and stakeholders
- Stored digital records of the maintenance performed in the equipment, training and tasks conducted by all individuals for ease their performance evaluations
- Committed to the development and professional growth of my team, I created individuals developmental plans in addition motivated members to work towards their goals
- Supported the Commanders intent and followed all their policies and procedures
- Created multiple classes for the command on sling load operations and repealing safety procedures
- Conducted Humanitarian Mission (location)
- Received numerous safety awards for prevention of ground accidents water operations, Army Commendation Medal, Army Achievement Medals (8), Army Good Conduct Medal (2), Humanitarian Service Medal, Air Assault Badge, and Driver – Mechanic Badge.
Education
Bachelor of Mechanical Engineering - Aerospace
University of Central Florida
Orlando, FL. 09.2023 - Current
Some College (No Degree) -
Saint Martin's University
Lacey, WA 03.2022 - 07.2022
Some College (No Degree) - Finance; Business Administration and Management
Central Texas College
Killeen, TX 07.2019 - 12.2019
High School Diploma -
Tates Creek High School
Lexington, KY 01.2013 - 05.2016
Skills
Inbound Customer Service
undefinedTimeline
Bachelor of Mechanical Engineering - Aerospace
University of Central Florida
09.2023 - Current
Customer Care Specialist
Sedgwick Claims Management
08.2023 - Current
Audiovisual Technician
Peerson Audio
04.2023 - 08.2023
Security Officer
The Everglades Club
01.2023 - 03.2023
Civil Affairs Airborne
US Army Reserve
10.2022 - Current
Some College (No Degree) -
Saint Martin's University
03.2022 - 07.2022
Branch Banker
PNC Bank
01.2022 - 01.2023
Some College (No Degree) - Finance; Business Administration and Management
Central Texas College
07.2019 - 12.2019
Team Leader / Bridge Crew Chief
U.S Army
12.2016 - 01.2022
High School Diploma -
Tates Creek High School
01.2013 - 05.2016
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