A seasoned professional with extensive work experience in both business and academics, I wish to secure an entry-level management position in a research center that leads its industry in realizing new intellectual and technological possibilities.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Lecturer in English
University Of Houston
08.2018 - Current
Developed lesson plans and adapted curriculum to meet individual needs of students
Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
Developed interesting lectures and educational activities to maximize learning within classroom.
Customer Service Representative
Xerox, Subsequently Conduent
10.2016 - 08.2017
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Mediated as a liaison between customers and Sam's Club store managers when problem solutions required joint participation.
Associate Professor of English
Culver-Stockton College
08.2002 - 05.2016
Made contributions in curricular development and innovation in teaching strategies.
Advised student groups, assisting learners in educational programs both on and off campus.
Sustained professional contact with colleagues and engaged in continuing professional activities to upgrade and augment existing skills or develop new ones.
Updated curricula and lesson plans for primary instructors, researching developments in relevant fields and updating materials to reflect most recent data and statistics.
Created dynamic learning environment that valued instructor and student interaction.
Director, Culver-Stockton College Honors Program
Culver-Stockton College
08.2004 - 05.2012
Oversaw day-to-day operations and provided corrective feedback to achieve daily and long-term goals.
Worked closely with teaching faculty, department chairs, and board of directors to guide operational strategy.
Managed daily operations to foster increased productivity.
Established program performance goals and provided feedback for underperforming areas.
Evaluated faculty honors course applications and documentation to verify alignment with program Policies and Procedures Manual requirements.
Faculty Athletic Representative
Culver-Stockton College
08.2003 - 05.2010
Certified academic eligibility for all Culver-Stockton’s participating athletes
Participated on the Heart of America Conference Board of Governors as a voting member the BOG sets policy for all NAIA sports in the HAAC
Served on hiring committees for all new head coaching searches
Pastor
Quincy Community Of Christ Church
01.2003 - 05.2008
Helped to create welcoming environment for visitors and encouraged congregation to offer support.
Served as the primary property custodian, planned & implemented day-to-day operations, and planned and oversaw an operational budget, which included procurement of necessary services, materials and supplies, and conducted annual business meetings during which congregation members planned and evaluated the church budget.
Copy Editor (clerical Assistance)
Carbondale Nightlife
01.1999 - 05.2002
Reviewed and edited content for correct grammar and style.
Produced clear, concise and accurate content to reflect tone and level of authority appropriate to content.
Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
Generated and maintained style guides to encourage consistent quality of content.
On-Site Labor Supervisor
R. R. Donnelly, Through Western Staff Services
06.1994 - 08.1996
Served as on-site liaison at R. R. Donnelly Publishing Co. for Western Staff Service to provide both day-to-day operations supervision (including applicant screening, hiring, on-site monitoring, scheduling, and payroll) and customer-management problem resolution.
Oversaw a staff of two, who supervised on-site during shifts I was not supervising
Addressed issues with employees and customers to manage healthy conflict resolutions.
Evaluated team performance and provided feedback on areas requiring improvement.
Interacted with employees to demonstrate high standards and mitigate issues effectively.
Education
Ph.D. - English
Southern Illinois University Carbondale
Carbondale, IL
05.2002
Master of Arts - English
University of Northern Colorado
Greeley, CO
05.1994
Bachelor of Arts - Communications (English) & Philosophy And Religion
Graceland College
Lamoni, IA
05.1991
Skills
Positive Learning Environment
Complex Problem-Solving
Public speaking
Curriculum Development
Career Advisory
Instructional Techniques
Grammar and Punctuation Rules
Active Listening
Customer repair work
Custodial facilities oversight
Tracking Metrics
Committee Leadership
Accomplishments
I am a published author. My journalistic and critical work has appeared in news publications. A monograph of mine appeared in The American Journal of Semiotics 18 (2002), no. 1-4. I am also a creative writer: “After the Netflix Binge, You Have to Make Your Own Fun" appeared in Bodega Magazine 116 (June 2022).
Nominated Veronica Ordonez for the Andrew Mellon Fellowship and directed that project; then directed Veronica's extension of that project as her Senior Honors Thesis, which was one of two projects selected by the University of Houston to represent U of H at the biannual Texas Undergraduate Research Day.
Certification
CITI certification in scientific ethics protocol
Timeline
Lecturer in English
University Of Houston
08.2018 - Current
Customer Service Representative
Xerox, Subsequently Conduent
10.2016 - 08.2017
Director, Culver-Stockton College Honors Program
Culver-Stockton College
08.2004 - 05.2012
Faculty Athletic Representative
Culver-Stockton College
08.2003 - 05.2010
Pastor
Quincy Community Of Christ Church
01.2003 - 05.2008
Associate Professor of English
Culver-Stockton College
08.2002 - 05.2016
Copy Editor (clerical Assistance)
Carbondale Nightlife
01.1999 - 05.2002
On-Site Labor Supervisor
R. R. Donnelly, Through Western Staff Services
06.1994 - 08.1996
Ph.D. - English
Southern Illinois University Carbondale
Master of Arts - English
University of Northern Colorado
Bachelor of Arts - Communications (English) & Philosophy And Religion
Graceland College
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