Steven 'Austin' Rogers
Dahlonega,GA
Summary
Experienced Automotive Service Director relocating to the Tampa, Florida area. Strong track record of driving customer pay gross profit growth. Skilled in implementing strategies to enhance customer satisfaction and retention while optimizing operational efficiency. Committed to exceeding performance goals and continuously improving processes to drive business success.
Overview
15
15
years of professional experience
Work History
Service Director / Service Manager
Beaver Toyota
12.2020 - 09.2024
- Increased Service Department Gross Profit from 500,000 to 1,000,000
- Increased Customer Pay Repair Orders from 3000 to 6000
- Successfully piloted the Toyota Smart Path (Reynolds) with 90% video multi-point inspection
- Led a team of 100 service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
- Analyzed customer feedback data to identify trends and areas of improvement in the delivery of services provided.
- Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.
- Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
- Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
- Introduced innovative solutions to streamline internal processes which resulted in enhanced overall efficiency.
- Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
- Fostered a culture of continuous improvement within the team by encouraging open communication, collaboration, and shared learning experiences among members.
- Championed the adoption of new technologies that streamlined workflows, improving response times without sacrificing quality or accuracy.
- Evaluated vendor relationships, negotiating contracts for better pricing terms while maintaining quality standards.
Honda Master Technician
Ocean Honda
01.2018 - 01.2020
General Service Lead Technician
Jim Browne Chevrolet
01.2016 - 01.2017
Express Service Manager
Wesley Chapel Honda
01.2010 - 01.2014
Education
High School Diploma -
River Ridge High School Adult Education
New Port Richey, FLSkills
- Teamwork and Collaboration
- Problem-Solving
- Coaching and Mentoring
- Process Improvement
- Performance Analysis
- Team building
Accomplishments
Southeast Toyota Top Performer Trip Winner 2024
Customer First Advisory Board 2022-2023
Honda Master Technician
Professional Development
- Toyota Service Manager College - Financials and production - June 2024-September 2024
- NADA 20 Group Member August 2023- September 2024
- Dynatron StaySmart Coaching December 2022
- University of Toyota Master Service Manager since January 2022
- Maxwell Method of Leadership - 10 week Mastermind - Q1 2021
- Toyota Apprentice Career Training Mentor of 4 technicians - January through December of 2021
- Honda Master Technician 2018
- Williams Automotive Group Trip Winner 2011-2014
- Reynolds and Reynolds Ignite Proficient
- Xtime and ASR Pro Proficient
Timeline
Service Director / Service Manager
Beaver Toyota
12.2020 - 09.2024
Honda Master Technician
Ocean Honda
01.2018 - 01.2020
General Service Lead Technician
Jim Browne Chevrolet
01.2016 - 01.2017
Express Service Manager
Wesley Chapel Honda
01.2010 - 01.2014
High School Diploma -
River Ridge High School Adult Education
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