Summary
Overview
Work History
Education
Skills
Timeline
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Steven B. Criddle II

Longview,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-leve position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Tier 2 Supervisor

Startek/Altafiber
08.2022 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and worked to meet changing needs.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.

Caption Agent

Caption Call
01.2022 - 08.2022
  • At this job I would dictate phone calls for the hearing impaired. Very simple job where I would listen to a phone call in real time, and simply dictate what they were saying so it would show up on a screen for the hearing impaired customer.

Kitchen BOH Worker

BJ's Brewhouse
08.2018 - 12.2021
  • Worked fast to complete tasks and meet daily deadlines.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Followed instructions and procedures to complete assigned tasks.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Worked high volume hours on a kitchen line to meet restaurant needs.

Manager/Catering Specialist/Bartender

Johnny Carino's
03.2013 - 12.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Was also head of the Catering team, which including planning events, cold calls, and other forms of advertisement.
  • When catering was slow I would also do Bartending when needed.

Shift Manager, Server, Host, Kitchen, Cashier, All

Cotton Patch
05.2011 - 11.2017
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Would basically work all positions of the restaurant depending on daily needs.

Education

GED -

White Oak
White Oak Tx

Bachelor of Science - Computer Programming

Kilgore College
Kilgore, TX
05.2027

Skills

  • Staff Management
  • Strategic Planning
  • Operations Management
  • Schedule Development
  • Inventory Control
  • Business Development
  • Waste Reduction
  • Staff Discipline
  • Training and Mentoring
  • Expectation Setting
  • Complex Problem-Solving
  • Policy Enforcement
  • Goal-Oriented

Timeline

Tier 2 Supervisor

Startek/Altafiber
08.2022 - Current

Caption Agent

Caption Call
01.2022 - 08.2022

Kitchen BOH Worker

BJ's Brewhouse
08.2018 - 12.2021

Manager/Catering Specialist/Bartender

Johnny Carino's
03.2013 - 12.2018

Shift Manager, Server, Host, Kitchen, Cashier, All

Cotton Patch
05.2011 - 11.2017

GED -

White Oak

Bachelor of Science - Computer Programming

Kilgore College

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Steven B. Criddle II