Steven Calhoun
Somerville,MA
Summary
A digital product designer known for analytical and research-driven design processes. Specializes in understanding user behavior and integrating design with business strategy. Demonstrated expertise in designing and conducting user/market research across diverse industries, such as healthcare, e-commerce, education, government, and consumer products.
Overview
8
8
years of professional experience
Work History
Brand + Content Design Lead
Red River Brewing Company
Red River, Remote
06.2017 - Current
- Crafted visual language for the client that reflected the local mining history and southwestern outdoor tourism.
- Designed product packaging, merchandise, and printed goods (menus, signage, ads, etc.).
- Created and maintained marketing assets to be used for advertising, events, and hiring.
UX Designer
RefleXion Medical
Hayward, Remote
10.2024 - 10.2025
- Led multiple product overhauls for RefleXion's V2 platform, enabling new clinical workflows and treatment methodologies that improved system scalability and clinician efficiency.
- Designed multi-stage UX for 25+ user personas across 4 core workspaces, ensuring seamless clinical collaboration, increased clinical precision, and consistent design language.
- Owned customer feedback pipeline within the Product Design Management system, analyzing input from 8 active treatment sites across 5 states, driving feature prioritization.
- Conducted regulatory research with medical experts across 16 states, synthesizing findings into actionable insights, informing clinical safety requirements and FDA submission strategy.
- Rapidly ramped up in a complex, regulated domain, translating the technical and clinical nuances of radiation oncology into intuitive, compliant product experiences.
Product Designer
Toast
Boston, Remote
03.2022 - 02.2024
- Led design for a phased platform transition from RBAC (role-based access controls) to ABAC (attribute-based access controls). Overhauled Employee Access Management UX, while maintaining existing customer mental models, business structures, and functionality.
- Led design for Toast.org's Charitable Campaign Management UX, increasing total funds collected from $100k to $1.5M in under one year.
- Analyzed Toast Customer Care flows addressing high-friction points during customer support calls. Reduced average handle time by between 3-7% (varying by call category).
- Collaborated with Toast Partner teams to research and design the Developer Portal, enabling customers and integration partners to seamlessly integrate their products into our platform and network of restaurants.
UX Product Designer
Pegasystems
Cambridge, MA
09.2019 - 02.2022
- Designed common customer service experiences that were adopted and customized by industry vertical teams: financial services, communications, healthcare, and insurance.
- Redesigned apps based on legacy UI into the Cosmos Design System (based on React).
- Explored micro-journeys, justified service cases, and designed industry applications with a focus on defining common patterns to be adopted across verticals, saving development time.
- Conducted SME interviews, market research, and user testing to validate and iterate designs.
Business Strategy Fellow
Goff Strategic Leadership Center
Salt Lake City, UT
08.2018 - 05.2019
- Presented competitive landscape analysis and growth opportunities to clients in the technology and education sectors.
- Led team recommending new market fits within the electronics sector based on client resources/research capabilities.
- Designed strategic recommendation materials and compelling narratives to inform business strategy and R&D.
UX Product Designer, UX Product Designer Intern
Overstock.com
Salt Lake City, UT
05.2018 - 01.2019
- Led design efforts for end-to-end Product Bundle creation flow allowing partners to create 6 different promotional bundle types to better cater to their sales strategy needs.
- Generated user flows to help create an optimal web experience within the Enterprise team.
- Conducted research with enterprise clients to define optimal UX and feature prioritization.
Education
Bachelor of Science - Multidisciplinary Design
University of Utah
05-2019
Skills
- Figma, Sketch, and XD
- Product design and development
- User experience design
- Responsive design
- Adobe Creative Suite
- Prototype development
- Customer feedback analysis
- UX research and competitive analysis
- Visual communication
- Visual design
References
- Michael Owens, RefleXion Medical, Director of Product Design, +1.251.454.6659, EST
- Dusan Koljensic, Toast, Head of UX + Product Design, +1.617.877.4900, EST
- Chiranit Prateepasen, Pegasystems, Director of UX + Product Design, +1.617.962.4759, EST
- Steven Jeppesen, Overstock, Principle UX Designer, +1.801.726.4617, MST
- Frank Whelan, Toast, Senior Product Manager: Identity Platform, +353.86.350.1486, IST
Awards
Design Work completed for Yellowstone Forever Published by Adobe Blog
Personal Qualities
- Analytical
- Resourceful
- Inquisitive
- Empathetic
- Self-Motivated
- Fast-Learning
Timeline
UX Designer
RefleXion Medical
10.2024 - 10.2025
Product Designer
Toast
03.2022 - 02.2024
UX Product Designer
Pegasystems
09.2019 - 02.2022
Business Strategy Fellow
Goff Strategic Leadership Center
08.2018 - 05.2019
UX Product Designer, UX Product Designer Intern
Overstock.com
05.2018 - 01.2019
Brand + Content Design Lead
Red River Brewing Company
06.2017 - Current
Bachelor of Science - Multidisciplinary Design
University of Utah