Summary
Accomplishments
Overview
Work History
Education
Skills
Timeline
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Steven Cole Hathcock

Steven Cole Hathcock

Colorado Springs,CO

Summary

Experienced Sales Specialist with a demonstrated history of working in the retail industry. Skilled Microsoft Office Suite, Sales, Apple Software, and Revenue & Profit Growth. Strong sales professional with Operations experience, inventory control, Order Management, Product fulfillment. Currently Running the Company Program nationwide around Health and Wellness. Leading Cross platform meetings and trainings.

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Accomplishments

    I have had the pleasure of creating a space within the Best Buy Field and Corporate are known as N.E.W (Natural Employee Wellness). This space is now running with 1,215 employees and is a community that each and every person has an area to participate in communication, Virtual calls, Community Groups, ect. As a leader within N.E.W I run the digital front and communications aspect. Doing so has helped bridge the GAP between working at the corporate office and working in the Field.

Overview

6
6
years of professional experience

Work History

Store Manager

Best Buy
Centennial, CO
06.2020 - Current
    • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
    • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
    • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
    • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
    • Organized promotional events and interacted with community to increase sales volume.
    • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.

Home - Sales Manager

Best Buy
07.2019 - 05.2020
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.

Supervisor

Best Buy
07.2017 - 07.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.

Leader

Best Buy
09.2016 - 07.2017
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained employees on product knowledge and assigned duties.
  • Oversaw day-to-day activities of 30 employees in retail establishment, fostering inspiring atmosphere to optimize employee experiences.

Sales Specialist

Best Buy
10.2015 - 06.2016
  • Apple Rep for best buy mobile (fulltime
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.

Education

Bachelor of Business Administration - BBA - Steven “Cole, Business Administration andManagement

Polk State College
2024

Skills

  • Store Management
  • Team Leadership
  • Sales
  • Inventory Management
  • Retail
  • Merchandising
  • Digital Marketing
  • Health & Wellness
  • Leadership
  • Providing Feedback
  • Operating Procedures and Policies
  • Facility Remodeling
  • Process Improvement Initiatives
  • Motivational Leadership
  • Reporting and Performance Analysis
  • Inventory Analysis
  • Profitability Assessments
  • Sales Statistics Analysis
  • Corrective Actions
  • Operational Standards
  • Shrinkage Prevention
  • Team Recruiting and Onboarding
  • Customer Trend Analysis
  • Recruitment and Training
  • Budgeting and Expenditures
  • Employee Performance Evaluations
  • Deployment Management
  • Strategic Business Initiatives
  • Staff Coaching and Training

Timeline

Store Manager

Best Buy
06.2020 - Current

Home - Sales Manager

Best Buy
07.2019 - 05.2020

Supervisor

Best Buy
07.2017 - 07.2018

Leader

Best Buy
09.2016 - 07.2017

Sales Specialist

Best Buy
10.2015 - 06.2016

Bachelor of Business Administration - BBA - Steven “Cole, Business Administration andManagement

Polk State College
Steven Cole Hathcock