Summary
Overview
Work History
Education
Skills
Timeline
Manager

Steven D Fritz

Elgin,Illinois

Summary

Proven Cook at Lafaysta Taco House, adept in food preparation and sanitation, enhanced kitchen efficiency by streamlining operations. Skilled in customer service and food handling, significantly reduced food waste, and improved team productivity. Demonstrated ability to work well under pressure, ensuring high-quality, visually appealing dishes, leading to increased customer satisfaction and repeat business.

Overview

42
42
years of professional experience

Work History

Taxi Driver

A1 Taxi Co Inc
12.2019 - 06.2024
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Arrived on time to customer appointments.
  • Increased customer loyalty with excellent communication skills and a professional demeanor.
  • Ensured timely arrivals for clients by utilizing GPS technology and knowledge of local traffic patterns.
  • Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
  • Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Developed strong relationships with repeat clientele through consistent quality service.
  • Maintained log of daily trips to keep accurate records of fares and destinations.
  • Improved passenger satisfaction by providing friendly and efficient service during taxi rides.
  • Increased job efficiency through effective time management skills that allowed for prompt pick-ups even during peak hours.
  • Handled challenging situations calmly, resolving disputes professionally and effectively.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Assisted passengers with loading and unloading luggage, demonstrating excellent customer service skills.
  • Provided accurate fare quotes and collected payments efficiently, ensuring smooth transactions for customers.
  • Demonstrated adaptability to changing circumstances such as weather conditions or unexpected route changes due to construction work.
  • Utilized downtime between fares productively by reviewing maps or researching potential shortcuts in order to improve overall route knowledge.
  • Stayed up-to-date on local events and attractions to provide knowledgeable recommendations for tourists or new residents.
  • Accepted payments and provided receipts for fares to keep accurate records of transactions.
  • Enhanced communication skills through daily interaction with people from diverse backgrounds.
  • Assisted passengers with luggage and mobility needs, enhancing service quality.
  • Increased repeat customers with friendly conversation and local knowledge.
  • Demonstrated adaptability by covering varied shifts, including nights and weekends, to meet company needs.
  • Maintained clean and comfortable vehicle for optimal passenger experience.
  • Managed stressful situations calmly, resolving any passenger concerns with professionalism.
  • Monitored vehicle performance, addressing minor repairs to avoid service disruptions.
  • Followed road rules to protect passengers and prevent accidents.
  • Handled upkeep for taxi, added fuels, cleaned exterior, and sprayed out interior.
  • Obtained fares from passengers, issued change and secured cash from theft.

Car Salesman

Jerry Hagerty Chevrolet
10.2016 - 06.2019
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Collaborated with management to develop marketing strategies for promoting inventory and increasing showroom traffic.
  • Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
  • Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
  • Efficiently completed paperwork related to sales transactions, adhering to company guidelines while minimizing errors or delays.
  • Completed registration paperwork and sales documentation.
  • Enhanced buyer confidence through honest communication regarding vehicle history reports, maintenance records, or warranty information.
  • Answered telephone and email inquiries from potential customers.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Prepared purchased vehicles and completed final delivery checks.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Achieved dealership sales goals with consistent follow-up on leads and proactive communication with clients.
  • Developed strong customer relationships, resulting in repeat business and referrals.
  • Increased car sales by effectively demonstrating vehicle features and benefits to potential customers.
  • Organized test drives for interested clients, ensuring a positive experience that showcased vehicle performance.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Used in-store system to locate inventory and place special orders for customers.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Machine Operator

Food Corp
09.2008 - 03.2016

Ran machine to production standards kept work area clean and organized made sure that every time was sanitized and in a timely manner and completed work orders to completion and completed as many work orders per shift completed production goals and went beyond every shift

Limousine Driver

Backstage Limo Llt
09.1989 - 11.2005
  • Vacuumed, cleaned and sanitized vehicles between customers.
  • Calculated bills, issued receipts and accepted payments.
  • Stowed passenger items with care and concern to avoid damage or displeasure with handling.
  • Mapped efficient routes with minimal disruption to passengers or schedules.
  • Checked in with dispatch service and updated with current location.
  • Operated party vehicles, buses and town cars.
  • Kept clients informed of itinerary changes as needed, offering alternative options to ensure their satisfaction and maintain the company''s reputation for excellent customer service.
  • Enhanced customer satisfaction by promptly addressing their needs and maintaining a clean, comfortable limousine environment.
  • Continuously improved driving skills through participation in defensive driving courses aimed at reducing risks associated with different road conditions or weather events experienced during trips.
  • Maintained a detailed logbook documenting trip information such as pick-up/drop-off locations, mileage driven, hours worked, expenses incurred during trips for accurate record-keeping purposes.
  • Delivered high-quality transportation services for clients attending special events, including weddings, proms, and corporate functions.
  • Contributed to business growth through positive word-of-mouth referrals from satisfied customers who appreciated the emphasis on comfort and reliability during rides.
  • Built strong professional relationships with clients through attentive listening, excellent rapport-building skills, and genuine empathy for their needs.
  • Maintained an accident-free driving record with thorough pre-trip inspections and adherence to safety regulations.

Warehouse Worker

Oki Bering
09.1987 - 06.1990
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
  • Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
  • Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assembled pallets and crates for secure transportation of materials.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Helped train new employees in safe practices and warehouse procedures.

Cook

Lafaysta Taco House
06.1982 - 10.1988
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.

Education

Diploma - General Ed

Larkin High School
Elgin, IL
01.1987

Skills

  • Customer Service
  • Cleaning and organization
  • Food handling
  • Sanitation
  • Food Preparation
  • Strong attention to safe food handling procedures
  • Supply Restocking
  • Surface cleaning
  • Sanitation Practices
  • Portion Control
  • Food Handler Certification
  • Order Verification
  • Beautiful presentation of food
  • New Hire Training
  • Food spoilage prevention
  • Operations Management
  • Food Storage
  • Cleaning and sanitization
  • Works Well Under Pressure
  • Safe Food Handling
  • Inventory Control
  • Staff Supervision
  • Ticket Time Monitoring

Timeline

Taxi Driver

A1 Taxi Co Inc
12.2019 - 06.2024

Car Salesman

Jerry Hagerty Chevrolet
10.2016 - 06.2019

Machine Operator

Food Corp
09.2008 - 03.2016

Limousine Driver

Backstage Limo Llt
09.1989 - 11.2005

Warehouse Worker

Oki Bering
09.1987 - 06.1990

Cook

Lafaysta Taco House
06.1982 - 10.1988

Diploma - General Ed

Larkin High School
Steven D Fritz