Karen Jordan
Mocksville,NC
Summary
Proficient Assistant successful in preparing documents, answering customer questions and entering data into computer programs. Familiar with ordering supporting reports, completing required documents and preparing marketing materials. Ready to offer 15 years of experience to a challenging position with room for advancement.
Overview
30
30
years of professional experience
Work History
Benefits Verification Specialist
Iredell Memorial Hospital
Statesville, NC
07.2019 - Current
- Precert Insurances for Outpatient appointments and Inpatient Admissions at the Hospital
- Verify Insurance Information to make sure the Insurance is Active for all Outpatient Appointments and Inpatient Admissions
- Run Benefits for Outpatient Appointments and Surgeries
- Work with the Patients Deductibles, Out of Pockets, Co-payments and Co Insurances that i get from the Insurance companies
- Call Patients and Give Estimates and Collect Payments
- Programs : Cerner, Revenue Cycle, Power Chart, SSI, Patient Matter, Excel, Word, All Insurance Web Sites, Work with CPT Codes and ICD 10 Codes, Paylocity,
- Note every Encounter with detail information
Administrative Assistant
Carolina Emergency Lighting & Equipment
Statesville, NC
02.2014 - 04.2019
- Travel and set up for our trade shows and our sell products
- Help install Emergency Lighting on customers vehicles
- Keep inventory of all merchandise that we sell
- Answered incoming phone calls, responded to phone calls and in-person requests, handled internal communications and greeted visitors in the reception area.
- Performed clerical duties, including typing, answering phones and completing forms
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Indexed, cataloged and stored physical records
- Professionally solved all complex problems that affected the business's direction.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Maintained professionalism and respectfulness while greeting and welcoming visitors, vendors and the public to the facility.
- Worked to maintain cleanliness of reception area to maintain welcoming environment.
- Processed and verified an average of 25 monthly invoices for a small organization
- Opened and properly distributed incoming mail
- Managed office supplies, vendors, organization and upkeep
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Handled incoming and outgoing correspondence, including faxes, phone and email
- Worked in the shop area upfitting vehicles, wiring and installing emergency lighting, installing consoles, installing cages and any other emergency equipment or accessories that an emergency vehicle may need to preform its job
Administrative Assistant
Towne Jewelers
Winston-Salem, NC
10.2014 - 07.2015
- Assist the owner with Inventory, Supplies and Orders
- Handled all Customer inquiries on Special Orders and Repairs
- Answered 2 Line Phones system
- Entered all New Inventory into the computer system
- Provided Customer Service to the customers when the sales staff was tied up with other customers
Billing Specialist
EMS Management & Consulting
Lewisville, NC
07.2010 - 08.2011
- Billing specialist for the company by billing EMS & Rescue Squads Emergency Non-Emergency transports
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances
Office Assistant
Quality One Transcriptions
Harmony, NC
05.2009 - 01.2010
- Assisted the owner of the transcription company from my home by sending out medical transcripts to all of her medical transcriptionists to have them typed and returned to us for proofing and then we sent them back to the doctors' offices
Patient Family Representative
Carteret General Hospital
Morehead City, NC
08.2007 - 11.2007
- Responsibility included being the initial check in point for the ER patients
- Assisted the triage nurse with patients
- Served as the information person between the ER and patient's family members
- Entered patient information into the hospital computer system for the emergency room and the birthing center, then identified and placed the ID bracelet onto the patient
Preschool Teacher
Center UMC Preschool
Mocksville, NC
10.2005 - 06.2007
- Worked with 2 and 3 year old children
- Nurtured a supportive learning environment that was often used as a model for other classrooms
- Allowed for ample outdoor discovery time each day
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans
- Addressed behavioral and learning issues with parents and daycare management
Office Manager/Real Estate Closer
Jordan & Jordan Law Office
Jefferson, NC
10.2006 - 05.2007
- Worked two to three days of the week, as needed, to help run the law office
- Answered phones, assisted clients, performed computer work, did all filing and paper work for the post closings portions of all real estate closings
- Responded to customer requests via telephone and email
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Entered details such as payments, account information and call logs into the computer system
- Verified data integrity and accuracy
- Copied, logged and scanned supporting documentation
Customer Service Manager
Wal-mart Super Center
Mocksville, NC
08.2005 - 10.2006
- Responsible for front end functions of the store which included cashiers and service desk
- Cross-trained and backed up other customer service managers
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently
- Worked with new hires to educated them on various customer service tasks, product specifications and company protocols.
- Responded to customer requests with friendly, knowledgeable service and support
- Oversaw team of 15 customer service professional assisting retail customers
- Solved unresolved customer issues
Administrative Assistant
Shatley Springs Inn & Restaurant
Crumpler, NC
04.2004 - 11.2004
- Worked weekends as assistant to the Owner/Manager
- Compiled computer reports for inventory, purchasing and employee records
- Maintained the cash office for the restaurant
- Prepared source data for computer entry by compiling information
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Coached new employees on administrative procedures, company policies and performance standards
Mall Manager
Riverfront Antique Mall
Statesville, NC
11.2000 - 05.2004
- Responsible for all retail store functions including personnel, training, job supervision, hiring, terminations, sales processing and all interactions with antique dealers who rented selling space
- Maintained high level of customer service
- Operated within budget guidelines
- Reported to the Director of Operations in the Ohio corporate office
- Entered details such as payments, account information and call logs into the computer system
- Copied, logged and scanned supporting documentation
- Verified data integrity and accuracy
- Responded to customer requests via telephone and email
Office Manager
Fire Extinguisher Sales & Service
Winston-Salem, NC
08.1995 - 05.1998
- Supervised five technicians
- Scheduled service days (routes)
- Figured payroll- time cards and commissioned pay
- Performed customer service in open shop area
- Used Macintosh computer to prepare invoices, letters, major mailings, and accounts payable
- Balanced petty cash
- Figured daily production and reconciliation
- Inventoried shop and office monthly
- Received, screened and routed incoming calls
Education
NC State EMT-B in NC State EMT - Marketing & Retail
Forsyth Community College
2005
Marketing & Retail
Forsyth Community College
Winston-Salem, NCMarketing & Retail
Jacksonville State University
Jacksonville, ALHigh School Diploma - undefined
Ooltewah High School
Ooltewah, TN1991
Skills
- Self-motivated
- Team leadership
- Strong verbal communication
- Document scanning
- Code validation skills
- Materials preparation
- Clerical support
- Budgeting and finance
- Extremely organized
- Data entry
- Skilled in Microsoft Office, Quickbooks, Quicken
- Cash flow management
- POS systems knowledge
- Retail merchandising experience
- Goal-oriented
- Merchandising
- Employee relations
Timeline
Benefits Verification Specialist
Iredell Memorial Hospital
07.2019 - Current
Administrative Assistant
Towne Jewelers
10.2014 - 07.2015
Administrative Assistant
Carolina Emergency Lighting & Equipment
02.2014 - 04.2019
Billing Specialist
EMS Management & Consulting
07.2010 - 08.2011
Office Assistant
Quality One Transcriptions
05.2009 - 01.2010
Patient Family Representative
Carteret General Hospital
08.2007 - 11.2007
Office Manager/Real Estate Closer
Jordan & Jordan Law Office
10.2006 - 05.2007
Preschool Teacher
Center UMC Preschool
10.2005 - 06.2007
Customer Service Manager
Wal-mart Super Center
08.2005 - 10.2006
Administrative Assistant
Shatley Springs Inn & Restaurant
04.2004 - 11.2004
Mall Manager
Riverfront Antique Mall
11.2000 - 05.2004
Office Manager
Fire Extinguisher Sales & Service
08.1995 - 05.1998
NC State EMT-B in NC State EMT - Marketing & Retail
Forsyth Community College
Marketing & Retail
Forsyth Community College
Marketing & Retail
Jacksonville State University
High School Diploma - undefined
Ooltewah High School
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