Summary
Overview
Work History
Education
Skills
Certification
Currentworklocation
Timeline

Steven Day

Chesapeake,VA
Innovation distinguishes between a leader and a follower.
Steve Jobs

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows systems. Proven skill in resolving problems quickly on first call.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Systems Engineer

Lockheed Martin
06.2019 - 12.2021
  • Supports government as a contractor
  • Collaborated with Lockheed, government employed civilians, and United States Navy personnel to maintain fleet readiness
  • Removed, installed, and repaired AN/SPY ID Radar array systems onboard multiple baseline destroyers and cruisers
  • Trained active-duty military personnel on maintenance of signal processor, transmitter, and array groups
  • Travelled to military installations to complete maintenance, upgrades, repairs, and training
  • Briefed command-level personnel during maintenance periods and tactical training scenarios
  • Taught new engineers during first three months of hire how to troubleshoot and repair
  • Succeeded in completing fiber optics certification to include building, cleaning, repairing, and testing
  • Corrected network node connectivity on land and sea-based radar networks.

Field Service Engineer II

Lam Research
03.2017 - 06.2019
  • Supports Intel Corporation as a contractor by performing preventative and corrective maintenance while minimally interfering with regularly scheduled operations at Intel’s Fab
  • Established good working relationship with Intel’s engineers and technicians through demonstration of product knowledge and communication
  • Collaborated with Intel during research and development through daily meetings
  • Brainstormed possible improvements of the tools in the fab while maintaining low downtime
  • Installed tools and performed upgrades to tools in Intel’s clean room fab with little to no instructions or guidance
  • Diagnosed issues with tools with no documentation or resources
  • Restored robots to optimal performance and manually and electronically manipulated optics to ensure tools are working as specified
  • Compiled and wrote training documents for internal and external use.

Field Service Engineer II

LPKF Lasers and Electronics
10.2015 - 03.2017
  • Repair maintenance of prototype circuit board producing equipment at various customer locations including Universities, electronics corporations, and engineering firms
  • Fielded 10-15 calls per day for telephone customer service trouble tickets satisfying customer needs and complaints
  • Diagnosed and repaired circuit boards, robot movements, and PCB milling heads
  • This was accomplished at the warranty service center and at customer site locations
  • Trained customers how to use the software and hardware of their circuit board producing equipment and electroplating
  • Remote access, telephone, email, and in person demonstrations were conducted to establish customer product knowledge
  • Employed best maintenance and safety practices with minimal complaints, incidents or lost-time accidents
  • Established excellent customer service and product knowledge skills in-person, via email, and on the telephone to become lead of Protolaser 3D technical training.

Petty Officer Third Class Fire Controlman, Administrative Assistant to the Chaplain

U.S. Navy, Naval Base San Diego
03.2013 - 12.2014
  • Oversaw opening the office in the morning and closing it at night
  • Maintained daily schedule for Chaplain’s daily shipboard activities
  • Performed as liaison for ships crew upon arrival to DESRON to see the Chaplain
  • Coordinated with various vendors and military personnel for events
  • Purchased office supplies as needed adhering to a budget
  • Aided personnel through the check-in processes to the command
  • Organized setting up events, trainings, and meetings
  • Procured supplies for onboard training and personnel wellbeing.

Petty Officer Third Class Fire Controlman-AN/SPY-1D Work Center Supervisor

U.S. Navy, USS Russell
06.2010 - 04.2013
  • Upon arrival to DDG-59, became one of five qualified maintenance persons and performed preventative and corrective maintenance on the AN/SPY-1D Radar while ensuring the proper alignment of the Signal Processor, and Transmitter equipment groups
  • Presented extensive knowledge of Radar theory, SPY operation, and missile kinematics to command leaders in high threat environments
  • Successfully led work center through deployment during casualties proving superior leadership and technical knowledge
  • Exhibiting vast knowledge and proficiency with the operation of the SPY Radar, was chosen to become RPPO
  • Prioritizing withdrawal of over $300,000 in repair parts while paying meticulous attention to Combat Systems department constricted funding, utilized resources to fabricate replacement parts in which manufacture was discontinued, or expense exceeded necessity
  • When underway, briefed, and trained the command-level personnel on the combat readiness, operation and casualties sustained on the SPY radar as well as the planned repair action to bring the SPY Radar back to operation
  • Managed the training and professional development of two junior technicians.

Education

BS - Cyber Security

Old Dominion University, Norfolk
05.2025
  • Dean's List 2021-2024
  • 3.77 GPA


Skills

  • Troubleshooting
  • User Support
  • System Testing
  • Technical Support
  • Hardware and software installation
  • System Troubleshooting
  • Continuous Improvement
  • Technical Analysis
  • Root Cause Analysis
  • Software requirement analysis
  • Cybersecurity
  • Helpdesk operations

Certification

Fiber Optics, 2020

Currentworklocation

Southeast Virginia

Timeline

Systems Engineer - Lockheed Martin
06.2019 - 12.2021
Field Service Engineer II - Lam Research
03.2017 - 06.2019
Field Service Engineer II - LPKF Lasers and Electronics
10.2015 - 03.2017
Petty Officer Third Class Fire Controlman, Administrative Assistant to the Chaplain - U.S. Navy, Naval Base San Diego
03.2013 - 12.2014
Petty Officer Third Class Fire Controlman-AN/SPY-1D Work Center Supervisor - U.S. Navy, USS Russell
06.2010 - 04.2013
Old Dominion University - BS, Cyber Security
Steven Day