Steven DeVries DeVries

• Developed and implemented solutions for clients to resolve their technological needs.
• Analyzed customer requirements and provided cost effective solutions to meet those needs.
• Monitored performance metrics of deployed applications and addressed any issues promptly.
• Established strong relationships with clients through providing superior customer service experience.
• Maintained up-to-date knowledge about current trends in technology industry.
• Build and lead team of Sales Representatives to help drive revenue.
• Motivate the team to generate leads, build client relationships, set targets to hit or exceed revenue forecasts, and ultimately meet customer needs.
• Mediated problems within a team to keep morale high.

• Mitigated obstacles efficiently to improve overall customer satisfaction ratings.
• Troubleshot customer devices and diagnosed malfunctions.
• Resolved customer account and billing problems.
• Made targeted product and service recommendations based on customer needs.
• Supported senior leadership in project completion, issue resolution, budget development and schedule management.
• Identified customer needs and provided tailored solutions to meet them.
• Resolved customer complaints in a timely manner.
• Assisted customers in selecting the most suitable products for their requirements.
• Maintained up-to-date knowledge of product features, pricing plans, warranties.
• Maintained positive working relationship with fellow staff and management.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
• Provided customers with products and solutions while generating sales by using my passion for cutting edge technology.
• Greeted customers, answered their questions about the various products an offer, assisting them with purchases, handling customer service issues, etc.

Served as the volunteered Head or Assistant Coach for HRYLL program.

- Supported the oversight and execution of the HRYL Girls Lacrosse Program with fellow coaches, Athletic Directors, and the league commissioner. 

- Led and coordinated all training to include: practices, games, tournaments and team functions.

- Supervised and Coached players at all levels of the program including teaching fundamentals for all aspects of Lacrosse.

- Communicated with the League Commissioner about players, needs, incidents, and anything concerning the program.

- Built a none league schedule to enhance a competitive season.

- Responsible for budget and inventory of the equipment.

- Communicated with parents and the community to promote the sport.

-  Promoted the "Student Athlete".

-  Completed Mandatory Background Check for NCSI (National Center for Safety Initiatives)

- Completed NVYLL Code of Conduct and Coaches Certification.

- US Lacrosse Level 1 Coaches training.

- Completes US Lacrosse Level 1 Instructional Clinic.

Completed (PCA) Positive Coaching Alliance - Double Goal Coach: Coaching for Winning and Life Lessons

The Health Care Specialist is primarily responsible for providing emergency medical treatment, limited primary care and health protection and evacuation from a point of injury or illness.  Key accomplishments include :

-Served as primary combat medic for Bravo Company 1-12 Cav 3BCT during 

Operation Iraqi Freedom 06-07 Team and Squad Leader for 1-12 Cav 3BCT,  HHC and Bravo Company.

-Administer emergency medical treatment to battlefield casualties.

 -Assisted with outpatient and inpatient care and treatment.

- Interviewed patients who suffered combat injuries and recorded their medical histories. 

-Performed basic health Care including taking soldiers temperature, pulse, and blood pressure.

 -Prepare blood samples for laboratory analysis. 

-Provide medic support administrating  intravenous solution in the field to soldiers dehydrated from long movements and training or from injuries sustained in combat.

Administered  shots and medicines to soldiers while providing combat field support.

 -Prepared patients, operating rooms, equipment and supplies for surgery. 

Support definition and growth of Captiva's Safety Services Group by performing market research, defining product requirements and supporting development, marketing, and sales. Independently identify and pursue clients.  Develop sales materials and provide sales presentation to clients.  Develop and orchestrate email sales and marketing campaigns to penetrate new markets, including places of worship and education. Support market development and trade shows activities for military products.