Steven E. Harper Jr,

Merchandising Services Team (MST) associates at Lowe's are responsible for maintaining the store's visual appearance and helping customers find merchandise. Their work contributes to the store's efficiency, sales success, and overall shopping experience. MST associates wear blue vests and their responsibilities include:

• Store appearance: Ensuring the store looks ready for a grand opening every day
• Product displays: Creating eye-catching displays that are safe, clean, and appealing
• Customer needs: Making sure essential items are on shelves and in the right place
• New items: Making room for new items
• Customer relationships: Working together to build strong relationships with customers

• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Inspected and maintained delivery vehicles regularly to keep in safe working order.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
• Successfully avoided time delivery delays by carefully planning best routes.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Checked and verified photo identification prior to granting facility access.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Conducted regular patrols of key areas to spot and control security concerns.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Responded quickly to emergency situations to assess and deflect issues.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Monitored CCTV cameras and alarm systems for security breaches.
• Examined doors, windows and gates to verify security.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
• Conducted training sessions for new security personnel to facilitate compliance with security protocols.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

• Kept work area clean, neat, and well-stocked to maximize productivity.
• Collected and disposed of trash and debris.
• Completed daily maintenance tasks in record time to maximize productivity.
• Performed routine, preventative maintenance of utility systems on water lines, valves and meters.
• Trained other personnel in proper maintenance and repair of utility systems.
• Verified that all safety procedures were followed while working on utility systems.
• Responded to emergency calls for utility repairs and troubleshooting.
• Efficiently and safely operated machines after checking changing daily work orders.
• Communicated with customers to address identified issues and provide updates on repairs.
• Followed instructions from supervisor regarding daily job tasks and duties.
• Executed tasks within time and budget constraints.
• Positively engaged with customers and maintained professional appearance as company representative.
• Wrote and revised maintenance procedures.
• Located underground utilities