Steven E. Schramm

• Established strong relationships with clients, ensuring their needs were met and promoting long-term partnerships.
• Increased revenue through the successful execution of sales strategies focused on target markets and customer segments.
• Leveraged professional networks and industry knowledge to strengthen client relationships.
• Assisted with sales and marketing strategies to foster achievement of revenue goals.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Manage and cross-sell to a portfolio of clients with annual sales ranging from $10MM to $100MM. Acquire new clients within target market.
• Four time recipient of the banks annual Citi Stars Award, reserved for the top performing banker in each geography. Consistently ranked in top percentile.
• Responsible for portfolio client satisfaction, account opening, annual credit reviews, KYC reviews and evaluation.
• Generated new business and referral clients in partnership with financial advisors and branch team. Analyze clients credit needs and provide structure, term and pricing recommendations.
• Advise high net-worth clients and prospective customers on Credit, Cash Management, FX and Trade.

Managed Citibank's only Business and Professional Banking Center on Long Island.

Highlights:

• 1999 - 12% revenue growth / 20% margin growth
• 1998 - 18% revenue growth / 28% margin growth
• 1997 - 12% revenue growth / 16% margin growth

Recognized as one of only two LI Financial Center Managers to achieve 100% employee satisfaction and highest rating for branch audits.

• Performed liability and asset account opening functions while providing exception customer service.
• Conducted detailed financial reviews for business clients to sell appropriate products to coincide with clients needs.
• Maximized revenue through improved sales techniques and branch productivity.
• Networked to increase client base and encourage existing clients to expand financial portfolios.
• Achieved consistent recognition as top sales performer.