Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Steven Emmanuel Lopez

Dallas,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Care Specialist

Cox Automotive
Euless , TX
01.2024 - Current
  • Adhered to company policies when handling confidential customer information.
  • Entered customer information into the database for tracking purposes.
  • Established positive relationships with key stakeholders both internally and externally.
  • Assisted customers with inquiries about products and services via phone, email, and chat.
  • Identified training needs of team members and arranged appropriate training sessions.
  • Recommended strategies for improving existing training programs.
  • Analyzed post-training surveys to measure effectiveness of training initiatives.
  • Developed comprehensive training materials for new hires.

Customer Service Manager

Quest RMG
The Colony, TX
01.2023 - 12.2023
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Researched industry best practices in order to develop innovative approaches towards improving efficiency within the Customer Service Department.

Marketing Director

Pearl Payments
Dallas, TX
01.2020 - 10.2022
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Established relationships with key clients, while maintaining existing customer base.
  • Created and presented monthly reports to management on sales performance.
  • Managed daily operations of sales department, including supervision of staff members.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.

Call Center Representative

Dallas Cowboys Warehouse
Southlake , TX
08.2018 - 12.2019
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Performed outbound calling campaigns to promote new products or services.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Education

Associate of Applied Science - Computer Science

Collin County Community College District
Plano, TX
05-2018

High School Diploma -

Bryan Adams High School
Dallas, TX
12-2014

Skills

  • Customer service excellence
  • Customer Service
  • Data Entry
  • Database Research
  • Email correspondence
  • Appointment Scheduling
  • Customer Relations
  • Problem Resolution

Certification

  • PMP certification
  • Professional in Human Resources (PHR)

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Customer Care Specialist

Cox Automotive
01.2024 - Current

Customer Service Manager

Quest RMG
01.2023 - 12.2023

Marketing Director

Pearl Payments
01.2020 - 10.2022

Call Center Representative

Dallas Cowboys Warehouse
08.2018 - 12.2019

Associate of Applied Science - Computer Science

Collin County Community College District

High School Diploma -

Bryan Adams High School

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Steven Emmanuel Lopez