Steven Rodriguez
Hollywood,Florida
Summary
Experienced Service Manager with over 20 years of experience in Auto/Heavy Equipment maintenance and repair.
Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
21
21
years of professional experience
Work History
Shop Manager
Davie Auto Repair
Davie, FL
11.2019 - Current
- Distributed ordered components to appropriate technicians to complete repairs.
- Inspected new parts and areas of repair to verify correctness and quality.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Monitored shop inventory and reported need for replenishment.
- Drove operational improvements which resulted in savings and improved profit margins.
- Repaired brake, exhaust, electrical and other systems for domestic and import automotive brands.
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
- Supervised and mentored 8 team members and facilitated daily service operations to drive business growth.
- Maintained fleet vehicles in good working order by following preventive maintenance schedules according to OEM intervals
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Coached employees and trained on methods for handling various aspects of repairs, complicated issues and difficult customers.
Field Service Dispatcher
Flagler Construction Equipment LLC
Davie, Florida
02.2019 - 11.2019
- Planned and scheduled field activities according to set timelines and order of operations and urgencies.
- Ensured availability of vendor resources through continuous contact and coordination
- Met with customers to resolve issues and build productive relationships
- Positively engaged with customers and maintained professional appearance at all times as company representative
- Reviewed technical documentation to perform accurate repairs on diverse equipment
- Discussed and recommended service options with customers and explained costs involved
- Monitored work performance and quality to maintain standards
- Led team of up to 8 service technicians in all field activities
- Maintained meticulous records of all repair work that was made to machines and equipment
- Removed worn or faulty components for warranty or customer repair
- Performed routine and preventative maintenance on Loaders, Haulers, excavators and other various types heavy equipment
- Read and understood technical drawings, schematics and manuals in order to make accurate updates
- Maintained schedule of up to 20 service calls per day
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Extend software
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Processed and followed up on warranty claims
- Worked with accounting department to obtain payments
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components
- Monitored factory recalls and announcements to stay on top of changes
Shop Foreman
Textron Gse
Fort Lauderdale, FL
10.2017 - 01.2019
- Oversaw maintenance and repair of shop equipment
- Trained and coached employees to improve performance and skills
- Managed materials inside the shop and at job locations
- Directed daily operations of a team of 7 technicians and shop professionals
- Used hand and power tools, equipment and instruments in a safe and accurately
- Operated a wide variety of equipment including power saws, sanders, grinders, cranes, drill press, forklift, and basic hand tools
- Inspected machine parts for conformance to product specifications
- Supported technicians in equipment maintenance and repair
- Followed standards and procedures to maintain safe work environment
- Maintained positive relationships with all customers
- Oversaw inventory, equipment maintenance and bay cleaning
- Executed diagnostics, troubleshooting and evaluations on Pushbacks, belt loaders, Bag tugs, Air start, A/c unit, GPU and all other critical Gse ramp operations machinary
- Determined maintenance requirements and assigned repairs to qualified employees
- Assist in developing specialized fixtures, test equipment and procedures for failure analysis
- Provide technical training to co-workers and new staff
- Performed routine maintenance on Ground support equipment for Spirit Airlines, Jet Blue, Southwest, Swissport, UPS and DHL
- Monitored factory recalls and announcements to stay on top of changes
Commercial Sales Manager
AutoZone
Miami, FL
11.2013 - 08.2017
- Returned change and currency and processed debit and credit card payments.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Increased sale 40 % by offering advice on purchases and promoting additional products.
- Opened and closed store independently when needed and prepared nightly bank drop.
- Motivated employees to success and pointed out areas of improvement.
- Submitted reports to senior management to aid in business decision-making and planning.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Trained team members in successful strategies to meet operational and sales targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
Service Manager/Technician
Good Year Tire
Hialeah, FL
03.2003 - 11.2013
- Hands on experience with automotive mechanical engineering
- Established good customer service relationships
- Managed phone calls and walk-in clients
- Ordered supplies and processed expenses
- Accomplished department objectives by managing staff; planning and evaluating department activities
- Ensured client accounts are processed accurately and efficiently
- Balanced End-of-Day cash reconciliation, prepared monetary values, and performed nightly bank deposits
- Reviewed performance data (financial, sales, and activity reports) to monitor and measure productivity
- Hired and trained employees throughout employment
- Executed diagnostics, troubleshooting and evaluations on passenger, commercial and heavy duty vehicles
- Performed routine fleet maintenance and repairs
- Ordered repair parts and ensured requests for parts were executed in a timely manner
- Replaced damaged, missing or defective parts with new and refurbished components
- Oversaw inventory, equipment maintenance and bay cleaning
Education
High School Diploma -
Goliath Academy
Miami Lakes, FL2008
Associate of Arts - Business and Management
Miami Dade College
Miami, FL2010
Skills
- Client account management
- Environmental Compliance
- Mechanical Knowledge
- Service-Maintenance
- Organized
- Self motivated
- Auto / HD Electrical
- ASE Certified Technician
- Problem resolution
- Relationship development
- Process improvement
References
References
References upon request.
Timeline
Shop Manager
Davie Auto Repair
11.2019 - Current
Field Service Dispatcher
Flagler Construction Equipment LLC
02.2019 - 11.2019
Shop Foreman
Textron Gse
10.2017 - 01.2019
Commercial Sales Manager
AutoZone
11.2013 - 08.2017
Service Manager/Technician
Good Year Tire
03.2003 - 11.2013
High School Diploma -
Goliath Academy
Associate of Arts - Business and Management
Miami Dade College
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