Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Steven G. Mills

Evansville,IN

Summary

Seasoned manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Production

Toyota Motor Manufacturing
10.2021 - Current

Sportsbook Manager

William Hill Sports Book
08.2019 - 09.2021
  • Effectively manage the day-to-day activities and business levels of a sports book: hiring, scheduling, training and mentoring staff, and fostering an environment focused on high performance, compliance and excellent customer service.
  • Generated opportunities to maximize handle, profitability, and promotion of the William Hill Brand
  • Ensured all customers (whether regular or infrequent) are made to feel welcome by all team members.
  • Monitored betting control guidelines, both state and federal, are adhered to within the sports book.
  • Fostered an environment focused on customer service and compliance.
  • Planned and executed an effective staffing model, keeping in line with an approved budget.
  • Establish and maintain effective and professional working relationships with internal and external contacts.
  • Provided leadership during times of organizational change or crisis situations.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Monitored daily betting activity to ensure compliance with state and federal regulations.
  • Proactively build great working relationships with key members of the casino support team's functions and onsite regulatory officials.
  • Ensure all regulatory and company paperwork is completed in accordance with procedures
  • Analyzed and tracked financial trends to maximize profits
  • Held a level 1 gaming license in the State of Indiana

Assistant Manager

Walmart
11.2015 - 08.2019
  • Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Drives sales in assigned area by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs.
  • Models, enforces, and provides direction and guidance to hourly Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards
  • Ensures compliance with Company policies and procedures by holding hourly Associates accountable; analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on executing Company programs and strategic initiatives.
  • Provides supervision and development opportunities for hourly Associates in assigned area by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition, and ensuring diversity awareness.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Drives the financial performance of assigned area by ensuring that sales and profit goals are achieved and implements plans to correct any deficiencies
  • Upholds the Company's Open-Door Policy by meeting with Associates and listening to concerns, researching issues, reviewing Company policies and procedures, and providing resolutions for Associates, including proactively seeking out Associate comments and concerns by meeting with Associates in their work areas
  • Performed key tasks to promote inviting grocery store appearance.
  • Ensured compliance with local health regulations through diligent sanitation practices and staff training.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Maintained produce area and kept produce storage area clean and sanitary.
  • Conducted regular quality control checks on incoming shipments, ensuring only the freshest meats were offered to customers.
  • Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
  • Reduced waste costs by implementing effective inventory management and rotation systems.

Store Manager

Office Depot
11.2013 - 12.2015
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Reported issues to higher management with great detail.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Supervised five managers and oversaw over 30 associates. Carried out supervisory responsibilities in accordance with policy and procedures, Responsible in the development of the management staff, by coaching, providing leadership and oversaw direction of accountabilities to meet company goals.
  • Consistently achieved sales, expense, labor expenses, and earnings plan for the entire store and ensured consistent company compliances and budgets.
  • Analyzed P&L reports on a month-to-month basis and prepared monthly statements of earnings to pinpoint trouble areas in budgets and to ensure that all invoices were posted and correct.
  • Communicated business and financial objectives. Audited store performances, collected data, and communicated store results. Provided feedback to management on store results.
  • Performed monthly store audits and develop appropriate action plan to correct.
  • Ensured store was in compliance with all inventory management tools to guarantee appropriate levels of instock were available to all customers
  • Responsible for all payroll related activities including reviewing all punches for accuracy, services commissions and processing weekly payroll.
  • Successfully developed several Excel Spreadsheets that have been used to control inventory, scheduling, purchasing, and daily control of weekly numbers.
  • Interface with customers on a daily basis to ensure a high-quality experience and identify resolutions to order issues
  • Manage all daily functions of retail operations including visual merchandising for new products, inventory forecasting, and sales reporting
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Rotated merchandise and displays to feature new products and promotions.

Store Manager

PetSmart
05.2007 - 11.2012
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Reported issues to higher management with great detail.
  • Ensured the safety and security of company assets, customers, pets, and associates through regular store walks. Ensured monthly shrink and safety meetings were held, and training of store standards/compliances with company and government safety standards
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Ensured store was in compliance with all inventory management tools to guarantee appropriate levels of instock were available to all customers.
  • Approved regular payroll submissions for employees.
  • Assisted in recruiting, hiring and training of team members.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Analyzed P&L reports on a month-to-month basis and prepared monthly statements of earnings to pinpoint trouble areas in budgets and to ensure that all invoices were posted and correct.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Rotated pet food, maintained quality pet food expectation and standards, merchandise and displays to feature new products and promotions.
  • Developed new pet product lines for higher market share and improved brand recognition.
  • Drove sales through companion animal adoptions and related product recommendations.
  • Streamlined order processing procedures, reducing turnaround time while maintaining accuracy levels in inventory management systems.
  • Recruited, hired, trained and scheduled 30 staff.
  • Developed comprehensive pet care plans, taking into account individual preferences and requirements of each animal.
  • Boosted staff morale by recognizing outstanding performances and fostering a positive work atmosphere conducive to growth and development.
  • Optimized ordering processes to minimize stockouts while avoiding excessive inventory levels.
  • Ensured compliance with local health regulations through diligent sanitation practices and staff training.
  • Successfully developed several Excel Spreadsheets that have been used to control inventory, scheduling, purchasing, and daily control of weekly numbers.
  • Manage all daily functions of retail operations with the department manager, including visual merchandising for new products, inventory forecasting, maintain food storage and rotation, and sales reporting
  • Maintained up-to-date knowledge of industry trends, products, and innovations to better serve customers'' needs.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

Associate of Arts - Hotel And Restaurant Management

Johnson & Wales University
Providence, RI

Skills

  • Cross-Functional Teamwork
  • Cause and effect analysis
  • Coaching and Mentoring
  • Cost Control
  • Complaint Handling and Resolution
  • Customer Service Management
  • Compliance with Safety Policies
  • New Business Operations
  • Training New Hires
  • Customer Satisfaction
  • Enhancement Payroll and Scheduling (ADP)
  • SAP
  • Sales and Margin Improvement
  • Proactive Coaching and Development
  • Cost Reduction Strategies
  • P&L Analyzing & Reporting
  • Microsoft Software (word, excel, powerpoint)

Certification

Food Services-SERV Safe Certification State

Level 1 Indiana Gaming License

Resident Producers License: Life, Accident, and Health


Timeline

Production

Toyota Motor Manufacturing
10.2021 - Current

Sportsbook Manager

William Hill Sports Book
08.2019 - 09.2021

Assistant Manager

Walmart
11.2015 - 08.2019

Store Manager

Office Depot
11.2013 - 12.2015

Store Manager

PetSmart
05.2007 - 11.2012

Associate of Arts - Hotel And Restaurant Management

Johnson & Wales University

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Steven G. Mills