Summary
Overview
Work History
Education
Skills
Websites
Professional References
Timeline
Generic

Steven Gioe

Summary

Dynamic operations leader with a proven track record, driving EBITDA growth and enhancing guest satisfaction through strategic financial management and elite service standards. Expertise in training program development, creation of operating procedures, and client relationship management fosters high-performance teams, consistently exceeding hospitality and EBITDA based KPIs while driving revenue and ensuring operational efficiency.

Overview

16
16
years of professional experience

Work History

Director of Operations

Level99
Providence, RI
06.2023 - 07.2025
  • Managed a multi-million-dollar operation with 8+ direct reports, while reporting directly to the CEO and stakeholders.
  • Cultivated high-performance culture by recruiting and developing top-tier talent aligned with company values.
  • Spearheaded enterprise-level operations, ensuring consistency and excellence across experiences.
  • Collaborated with CEO and Board of Directors to implement transformative strategies and elevate service models.
  • Oversaw cross-functional alignment between operations and corporate teams
  • Executed operations with precision, driving EBITDA growth and enhancing guest satisfaction.
  • Modeled elite service standards, establishing benchmarks for communication and leadership excellence.
  • Led escalations resolution under pressure, ensuring regulatory compliance and maintaining brand trust.
  • Drove creation and execution of SOPs, enabling teams to deliver consistent guest experiences.

Multi-Unit General Manager

The SSA Group
Providence, RI
09.2019 - 06.2023
  • Led cross-departmental initiatives to drive operational excellence, inspiring high-performing, passionate managers.
  • Developed and implemented comprehensive budgets and forecasting tools to support ongoing projects and strategic growth initiatives.
  • Cultivated a culture of elevated guest experiences, driving profit growth and consistently exceeding hospitality KPIs.
  • Reduced labor and cost of goods (COG) budgets by 3 – 4% annually through data-driven analytics and operational efficiencies.

Assistant General Manager

Sodexo Live
Salem, NH
01.2010 - 09.2019
  • Oversaw high-volume Food & Beverage operations at a large-scale amusement park, ensuring seamless service and consistent quality.
  • Collaborated with internal stakeholders and third-party clients to exceed guest service expectations and uphold top-tier sanitation standards.
  • Designed and implemented comprehensive training materials to build a guest-focused, knowledgeable, and adaptable team.
  • Fostered a culture of teamwork, collaboration, and accountability across all front- and back-of-house operations.
  • Assisted in budgeting, inventory management, and vendor relations to optimize profitability and ensure operational readiness.

Education

Bachelor of Science - Operations

Daniel Webster College
NH
05-2008

Skills

  • 10 years of senior leadership in business operations
  • KPI creation and performance accountability
  • Rightsizing organizational efficiency
  • Client relationship management
  • Field leadership - Operational excellence
  • Financial strategy and profit optimization
  • P&L creation and budget management
  • Training program SOP development
  • Relentless leadership coaching
  • Capital spending management
  • Operational efficiency
  • Schedule oversight and identification of gaps
  • Driving new revenue
  • Staff hiring On-boarding
  • Continuous improvement
  • Policy development and enforcement
  • Price structuring
  • Direct sales oversight
  • Contract negotiation

Professional References

Multiple professional references available upon request.

Timeline

Director of Operations

Level99
06.2023 - 07.2025

Multi-Unit General Manager

The SSA Group
09.2019 - 06.2023

Assistant General Manager

Sodexo Live
01.2010 - 09.2019

Bachelor of Science - Operations

Daniel Webster College

Similar Profiles

CREATE PROFILE
Steven Gioe