Steven J. Gazzoli
Sales Associate - Electrical Dept.
Kent,WA
Summary
- Enthusiastic Sales Associate in Electrical dept. at McLendon Hardware eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of electrical components, applications, and suitable use of products. Motivated to learn, grow and excel in hardware industry.
- Reliable employee offering excellent communication and good judgment.
- To seek and maintain full or part time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
33
33
years of professional experience
Work History
Sales Associate
McLendon Hardware
Kent, WA
02.2020 - Current
- Working in electrical department
- Duties include assisting customers in locating and selecting right products and explaining product features
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Also, stock routine freight shipments and manage overstock to ensure product is on shelves and displayed/priced properly
- Twice-weekly inventory of “out” items (empty pegs and shelf items) and either find overstock or report shortages on Inventory Maintenance Form.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Courtesy Clerk
PCC Community Markets
Burien, WA
04.2019 - 01.2020
- Assist customers by bagging groceries and providing customer service
- Basic janitorial duties, including running floor cleaning machine, other general cleaning as assigned.
Handy Man Services
Kent, WA
09.2017 - 04.2019
- Carpentry, painting (interior and exterior), drywall repair, light electrical and plumbing (relocate light switches and outlets, replace toilets, sinks, bath/shower fixtures) bathroom remodel (including tub surround tile and flooring), laundry room remodel, pressure washing, yard work (mowing, edging, weeding, tree pruning, moss control)
- Install and configure home security systems, WIFI networks.
- Customer service and satisfaction highest priority.
- Increased knowledge of applicable building and remodeling products to serve individual customer's needs.
Parts Delivery Driver
O’Reilly Auto Parts
Covington, WA
03.2017 - 09.2017
- 5% of time, Parts Counterman 95% of time
- Delivered parts to wholesale clients, worked front counter assisting retail customers
- Checked in freight, put away daily stock shipments, kept track of overstock and put it on sales floor as necessary.
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests
Services Attendant
Goodwill of the Olympic and Rainier Valley, Donation
Covington, WA
03.2015 - 03.2017
- Assigned to remote Attended Donation Station located in Covington
- Personally interact with donors to make them feel welcome and their donation is valued and appreciated
- Unload donations for customers and sort (clothing, household items, books, shoes, electronics) into bins.
Handy Man Services
Kent, WA
05.2009 - 02.2015
- Carpentry, painting (interior and exterior), drywall repair, light electrical and plumbing (relocate light switches and outlets, replace toilets, sinks, bath/shower fixtures) bathroom remodel (including tub surround tile and flooring), laundry room remodel, pressure washing, yard work (mowing, edging, weeding, tree pruning, moss control).
- Established open communications with clients and explained best recommendations for completing job after considering customers desires.
Technical Support, Systems Admin, Software Tester
(See Software Testing And Support Jobs Below)
Seattle, WA
01.1992 - 01.2009
- Philips Medical Systems, Microsoft, and bSquare
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Collaborated with QA team to test software quality through manual and automated testing.
- Defined and identified test cases for new application development.
- Collaborated with product owners to stay current on intended functionality.
Software Tester
Volt Technical Resources
Redmond, WA
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
- Wrote automated test suite for product and provided test coverage analysis.
- Developed, implemented and maintained automated testware for scripts, functions and programs to boost testing efficiency.
- Collaborated with QA team to test software quality through manual and automated testing.
- Assisted team with development of web-based applications in Agile environment.
- Created and executed automated software test plans, test cases and test scripts to uncover, identify and document software problems and causes.
- Interacted with software application developers and customer service teams to clarify design specifications, test requirements and address defect resolutions.
- Identified development issues by using various automated and manual testing techniques.
Software Tester, Hardware and Systems Technician, Help Desk Specialist
BSQUARE Corporation
Bellevue, WA
- Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Accessed electronic customer ticket system for tracking incidents, work orders and projects related tickets.
- Submitted daily paperwork to record completed jobs and related information.
- Responded to inquiries by phone, email and walk-up requests.
- Identified and tracked defects with in-house defect tracking systems and supported developers with resolution tactics.
Technical Support Specialist / System Administrator
Parker Services, Inc
Seattle, WA
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
- Maintained computer networks and phone systems in 3 additional remote sites (Bellevue, South End, and Tacoma)
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Promoted efficiency among departments with prompt resolution of system issues.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patiently walked individuals through basic troubleshooting tasks.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Submitted service tickets for equipment maintenance requests.
- Fielded average of many inbound phone calls to deliver support and remotely resolve service issues.
General Motors Automotive Dealership
Parts Counterman
Alamogordo, NM
01.1983 - 01.1986
- Serve mechanics in repair shop as well as general public (walk-ins and phone)
- Look up parts for specified year/make/model of car, determine availability and pull from shelves or order from manufacturer.
- Write up invoices itemizing parts sold for both in-house repairs and customers.
Education
Certificate in Software Testing -
University of Washington Extension
2000
Bachelors - Geography, Economics
University of New Mexico
1992
Skills
- Extensive knowledge of electrical products and their appropriate applications
- Passionate about Quality Customer Service
- Decision Making
- Collaborative Team Player
- Verbal and Written Communication
- Strong Problem Solver
- Time Management and Prioritization
- Results Driven
- Organized and Detail-Oriented
- Flexible and Adaptable
- Workload Prioritization
- Continuous Learning
Timeline
Sales Associate
McLendon Hardware
02.2020 - Current
Courtesy Clerk
PCC Community Markets
04.2019 - 01.2020
Handy Man Services
09.2017 - 04.2019
Parts Delivery Driver
O’Reilly Auto Parts
03.2017 - 09.2017
Services Attendant
Goodwill of the Olympic and Rainier Valley, Donation
03.2015 - 03.2017
Handy Man Services
05.2009 - 02.2015
Technical Support, Systems Admin, Software Tester
(See Software Testing And Support Jobs Below)
01.1992 - 01.2009
General Motors Automotive Dealership
Parts Counterman
01.1983 - 01.1986
Software Tester
Volt Technical Resources
Software Tester, Hardware and Systems Technician, Help Desk Specialist
BSQUARE Corporation
Technical Support Specialist / System Administrator
Parker Services, Inc
Certificate in Software Testing -
University of Washington Extension
Bachelors - Geography, Economics
University of New Mexico
Similar Profiles
Thorsten KilburnThorsten Kilburn
Customer Service, Forklift Operation at McLendon HardwareCustomer Service, Forklift Operation at McLendon Hardware
Sandra MerrimanSandra Merriman
Retail Sales Clerk at McLendon HardwareRetail Sales Clerk at McLendon Hardware
Joan FranklinJoan Franklin
Cashier at McLendon HardwareCashier at McLendon Hardware