Kronos
STEVEN J. LUCAS
Logistics Analyst
Richmond,Texas
Summary
Multi-faceted Logistics Specialist with solid history of streamlining operations and trimming cost. Reliable and results-driven supply chain manager delivering stellar aptitude for organization, superb people skills and reputation for utmost integrity. Eager to increase productivity and client satisfaction.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
Work History
Service Coordinator
Radio Holland USA
Pasadena, TX
06.2022 - Current
- Represented Radio Holland's global brand and values in customer service interactions.
- Scheduled and coordinated service technicians for region-specific jobs.
- Utilized maritime knowledge to understand vessel types and port stay durations.
- Tracked vessel movements and ensured timely access to job sites.
- Managed daily work assignments through Microsoft Outlook and Zendesk platforms.
- Collaborated with internal and external stakeholders to meet customer requirements.
- Ensured accurate and timely service reporting via Zendesk communication.
- Facilitated job scheduling and information transfer to technicians.
- Handled vessel service orders and prepared customer invoices.
- Achieved operational and financial KPIs and benchmarks.
- Streamlined vendor invoicing processes, reducing paperwork.
- Set up new contracts and ensured compliance with government regulations.
Ships Agent Husbandry Coordinator
Wilhelmsen Port Services
Pasadena, TX
06.2021 - 06.2022
- Coordinated port calls for customer accounts and monitored vessel activities.
- Ensured compliance with Ships Agency Standard Operating Procedures.
- Managed pre-funding and approvals for deviations in port calls.
- Advised on contractor selection and obtained competitive quotations.
- Monitored and recorded expenses during vessel port calls.
- Maintained proactive and efficient communication with customers.
- Managed Cash-in-Transit transactions as per WSS procedure.
- Handled supplier invoices and resolved Final DA Settlement disputes.
- Implemented process improvements to enhance efficiency.
Linehaul Coordinator
FedEx Ground
Cypress, TX
10.2020 - 06.2021
- Conducted research to address shipping errors and packaging mistakes.
- Organized transportation records and monitored costs.
- Planned and supervised shipments, boosting revenue.
- Assessed customer needs and maintained high satisfaction levels.
- Coordinated equipment maintenance and repair activities.
- Analyzed data and identified improvement opportunities.
- Prepared various written communications and reports.
- Created spreadsheets and provided scheduling within TMS and SAP software.
- Conducted spot checks for trailers and managed project quality control.
- Ensured accurate daily operations and efficient communication.
Logistics Manager
Brinks Security
Houston, TX
07.2016 - 10.2020
- Supervised Route Logistics team members and ensured route efficiency.
- Maintained a safe and secure work environment.
- Leveraged systems and process redesign for cost reduction.
- Implemented inventory controls and security procedures.
- Scheduled and developed staff, achieving high customer service standards.
- Expedited resolutions of shipping errors.
- Managed error-free financial goals and margin lines below 65%.
Onshore Support Representative
CGG Veritas
Houston , TX
11.2011 - 07.2016
- Established relationships with subcontractors and shore support logistics.
- Coordinated shore operations during crew changes and port calls.
- Supervised loading and unloading operations.
- Conducted scouting and audits for upcoming projects.
- Maintained strong customer relations and evaluated service satisfaction.
Education
High School Diploma -
Contemporary Learning Center High School
Houston, TX 08.1994 - 05.1998
Skills
Logistics Management
Accomplishments
- Navy Achievement Medal for Meticulous Record Keeping and Dispatch Procedure Revamp during United States Marine Corps service.
- Completed Frontline Supervisor's training.
- Supervised a team of 60 staff members.
Additional Information
MILITARY SERVICE
United States Marine Corps Veteran
Military Occupation Specialty: Motor Transport Operator
MOS Code: 3531
Secondary MOS: Service equipment inventory planner
Dates: 09/1999 to 09/2003
Service Status: Separated - Honorable Discharge
DD-214 Available upon request
Software
TMS
Linx
Service Now
SAP
People Soft
Vector
Certification
Adult First Aid, CPR AED
Timeline
Service Coordinator
Radio Holland USA
06.2022 - Current
Ships Agent Husbandry Coordinator
Wilhelmsen Port Services
06.2021 - 06.2022
Linehaul Coordinator
FedEx Ground
10.2020 - 06.2021
Logistics Manager
Brinks Security
07.2016 - 10.2020
Onshore Support Representative
CGG Veritas
11.2011 - 07.2016
High School Diploma -
Contemporary Learning Center High School
08.1994 - 05.1998
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