Steven J. Moreno
Business Manager
Perris,CA
Summary
Management associate committed to excellent customer service with over 14 years of experience in the retail management industry. Self- motivated and organized team player and skilled communicator. Successfully leads teams of 12 staff and provides outstanding customer service and personnel management. Goal-oriented, diligent and proficient in Excel, Word and Powerpoint. Strengths include communication focus and delivery of results.
Overview
22
22
years of professional experience
Work History
Overnight Manager
CVS Health
Menifee, California
01.2018 - Current
- Currently supervise on-duty employees and establish priorities within the store, such as assigning employees to work registers, stock shelves or clean the aisles
- Oversee daily sales reports, develop sales forecasts and train and evaluate hourly employees
- Personally handle shrinkage by monitoring loss prevention programs, identifying and managing shoplifters and ensuring all prices are accurate and up to date.
Assets Protection Market Investigator
CVS Health
Riverside
01.2010 - 01.2018
- Created and enforced shrinkage prevention, training and awareness programs
- Conducted research via exception reports directed towards case resolution
- Interviewed and prosecuted internal/external theft associates
- Helped with recruiting, hiring, and development loss prevention staff.
Loss Prevention Manager
Mervyns
01.2002 - 01.2010
- Assisted in protecting company assets from theft and investigated shoplifting, worker fraud, or other forms of loss
- Helped to implement loss prevention programs involving risk management, internal investigations and organized crime activity
- Hired, trained and developed loss prevention associates in retail loss patterns, shortage control
- Partnered with location’s store manager to achieve financial inventory goals.
Sales Consultant
Carmax Autocare Center
Riverside, CA
02.2000 - 12.2001
- Created detailed sales presentations to communicate product features and market data.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
Education
Bachelor of Science - Business
University of Phoenix
Certificate of General Management - undefined
Skills
CHARACTERISTICSundefined
Timeline
Overnight Manager
CVS Health
01.2018 - Current
Assets Protection Market Investigator
CVS Health
01.2010 - 01.2018
Loss Prevention Manager
Mervyns
01.2002 - 01.2010
Sales Consultant
Carmax Autocare Center
02.2000 - 12.2001
Bachelor of Science - Business
University of Phoenix
Certificate of General Management - undefined
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